Service Manager - AutoNation Mazda Carlsbad

AutoNation
United States
Workplace: OnsiteFull timeUSD 120,000 - 150,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsEducation: high_schoolSkills: ["Leadership","Communication","Interpersonal skills","Customer service","Strategic thinking"]

Lead the customer-focused and efficient operation of the dealership’s service department. Drive maximum production while controlling costs, setting service objectives, and maintaining service records. Manage and coach service staff, ensure safety and quality standards, handle escalated customer issues, and coordinate with the parts department. Monitor performance through the customer satisfaction index, maintain required reporting, and oversee warranty parts retention and repair order flow.

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FursaFursa
AutoNation
AutoNation
2 weeks ago

Service Manager - AutoNation Mazda Carlsbad

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead the customer-focused and efficient operation of the dealership’s service department. Drive maximum production while controlling costs, setting service objectives, and maintaining service records. Manage and coach service staff, ensure safety and quality standards, handle escalated customer issues, and coordinate with the parts department. Monitor performance through the customer satisfaction index, maintain required reporting, and oversee warranty parts retention and repair order flow.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Direct and schedule all service department associates, including hiring, training, motivating, counseling, and performance monitoring.
  • •Ensure service department employees follow safety policies and immediately report accidents.
  • •Maintain accurate service records, warranty parts retention, and proper repair order flow for service sales and requirements.
  • •Monitor and improve customer satisfaction index, including fair and quick resolution of complaints and proactive customer communication.
  • •Meet monthly with fixed operations director and general manager to review performance, set objectives, and oversee promotional and reporting activities.

Pay and Benefits

Salary: USD 120,000 - 150,000 annually
Perks:401kHealth InsuranceDentalVisionMaternity Leave

Key Requirements

  • •Three to five years of experience in an auto repair facility.
  • •Two plus years of supervisory experience.
  • •High school diploma or equivalent.
  • •Proficient knowledge of dealership computer systems and excellent verbal/written communication skills.
  • •Valid driver’s license and ability to drive manual transmission vehicles.
Experience:3-5 yearsAutomotiveAuto repairDealership operations
Education:High School
Skills:LeadershipCommunicationInterpersonal skillsCustomer serviceStrategic thinking
Licenses:Driver’s license
Tech Stack:Dealership computer systems

Company Brief

AutoNation
AutoNation is a leading automotive retailer in the United States, operating a network of new and used vehicle dealerships, service centers, and parts operations while offering financing, insurance, and vehicle remarketing services.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Lauderdale, United States
Founded: 1996
WebsiteLinkedIn