Customer Service Representative (Full Time) - Lubbock

Prosperity Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: associatesSkills: ["Communication","Public relations","Computer skills","Organization","Work under pressure"]

Provide excellent customer service at the Bank’s Customer Service Center by taking calls, resolving customer questions and complaints, and assisting with deposit and loan-related needs. Handle account services such as opening/closing accounts, renewing time deposits, and supporting inquiries for checking, savings, IRAs, loans, safe deposit boxes, and debit/credit cards. Maintain privacy, follow bank policies, meet call quality goals, and support coordination with internal teams.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Prosperity Bancshares
Prosperity Bancshares
2 hours ago

Customer Service Representative (Full Time) - Lubbock

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide excellent customer service at the Bank’s Customer Service Center by taking calls, resolving customer questions and complaints, and assisting with deposit and loan-related needs. Handle account services such as opening/closing accounts, renewing time deposits, and supporting inquiries for checking, savings, IRAs, loans, safe deposit boxes, and debit/credit cards. Maintain privacy, follow bank policies, meet call quality goals, and support coordination with internal teams.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service by taking customer calls and promptly addressing questions and problems.
  • •Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
  • •Resolve complaints professionally and present/explain bank products and services to meet customers’ financial needs.
  • •Maintain customer privacy and adhere to bank policies, while helping protect and maintain secure work areas.
  • •Coordinate with area personnel and management; assist other departments as needed and keep management informed of problems.

Key Requirements

  • •Associate Degree/Two years of related experience and/or training, or an equivalent combination of education and work-related experience.
  • •1 year of customer service experience.
  • •Preferred knowledge of the bank’s products, services, and policies/procedures.
  • •Excellent communication and public relations skills, including the ability to convey detailed information accurately.
  • •Excellent computer skills and strong organization, with the ability to work well under pressure.
Experience:1+ years
Education:Associate's
Skills:CommunicationPublic relationsComputer skillsOrganizationWork under pressure

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn