Technical Support Engineer

Intercom
Chicago
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsSkills: ["Communication","Problem-solving","Empathy","Customer focus","Collaboration"]

Hands-on technical support role helping customers integrate Fin, diagnose issues, and bridge between customers and product teams. Hybrid work with in-office days; 1-2 years in tech support, web development basics, and strong problem-solving and communication to improve customer experiences and product reliability.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Intercom
Intercom
1 year ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 56 minutes agoStatus: Live

Job Summary

Hands-on technical support role helping customers integrate Fin, diagnose issues, and bridge between customers and product teams. Hybrid work with in-office days; 1-2 years in tech support, web development basics, and strong problem-solving and communication to improve customer experiences and product reliability.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Communicate efficiently and effectively with customers using Fin's product, including outbound calls when needed.
  • •Own customer communications and issues from initial contact until resolution.
  • •Become an encyclopedia of knowledge about how Fin works and its capabilities.
  • •Collaborate with product teams to identify issues and provide informed opinions on potential solutions.
  • •Debug complex issues with an understanding of both the codebase and customer technologies.

Pay and Benefits

Perks:Medical CoverageDentalVision401kRsusHybrid Working

Key Requirements

  • •1-2 years of technical support experience.
  • •Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs.
  • •Understanding of REST API, SDKs & Webhooks.
  • •Strong customer focus and empathy with excellent communication skills.
  • •Strong problem solving skills and ability to troubleshoot using available resources.
Experience:1-2 years
Skills:CommunicationProblem-solvingEmpathyCustomer focusCollaboration
Languages:English
Tech Stack:HTMLJavaScriptCSSGitRubyRailsAPIsRESTWebhooks

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn