German Speaking Customer Service Support Representative

Emerson
Debrecen
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Ownership","Customer-focused mindset","Problem-solving","Analytical skills"]

Provide high-quality customer service for German-speaking customers in a shared services environment. Manage and process customer orders, product returns, quotations, and customer interactions across phone, email, and chat. Handle inbound and outbound communications to resolve inquiries and escalations, support pre-sales and post-booking activities, and maintain accurate customer data. Collaborate with cross-functional teams to remove roadblocks and deliver smooth order lifecycle execution.

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FursaFursa
Emerson
Emerson
1 month ago

German Speaking Customer Service Support Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide high-quality customer service for German-speaking customers in a shared services environment. Manage and process customer orders, product returns, quotations, and customer interactions across phone, email, and chat. Handle inbound and outbound communications to resolve inquiries and escalations, support pre-sales and post-booking activities, and maintain accurate customer data. Collaborate with cross-functional teams to remove roadblocks and deliver smooth order lifecycle execution.
Location: Debrecen
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage and process customer orders, product returns, quotations, and customer interactions across multiple channels (phone, email, chat).
  • •Handle inbound and outbound communications to resolve customer inquiries and escalations effectively.
  • •Support pre-sales and post-booking activities to ensure smooth order lifecycle execution.
  • •Collaborate with cross-functional teams to remove roadblocks and support customer needs.
  • •Maintain accurate customer data and ensure data integrity across systems; use standard tools and processes.

Key Requirements

  • •Bachelor’s degree or equivalent customer service experience.
  • •Experience in a shared service center or similar environment.
  • •Strong communication skills in English (B2+ or higher).
  • •German language proficiency (minimum B2) to support German-speaking customers.
  • •Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Experience:Shared service centersCustomer service
Education:Bachelor's
Skills:CommunicationOwnershipCustomer-focused mindsetProblem-solvingAnalytical skills
Languages:EnglishGerman
Tech Stack:OracleSFDCOutlook

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn