NTT

1 week ago

Modern Workplace - Digital Experience Lead

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own and govern Digital Employee Experience (DEX) services across NTT DATA Managed Services accounts, with a primary focus on Nexthink. Partner with UK DEX specialists, solution leads, and service teams to shape adoption, maintain account DEX plans and maturity assessments, and drive improvement backlogs. Translate experience telemetry and service issues into account roadmaps, triage insights into service improvements, and embed DEX into BAU operations alongside governance, reporting, and onboarding.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Facilities, Workplace & Physical Operations

Seniority: Mid level

Key Responsibilities

•Shape and govern DEX adoption across Managed Services accounts in partnership with UK DEX specialists, solution leads, and service delivery leaders.
•Act as the account-facing Modern Workplace - Digital Experience Lead, translating client objectives and telemetry into clear account roadmaps.
•Own and maintain account-level DEX plans, maturity assessments, improvement backlogs, and benefit tracking/reporting packs.
•Support Nexthink governance across accounts (platform usage, data quality, dashboards, remote actions, investigations, campaigns, alerts, and value reporting).
•Coordinate operational teams to triage and convert DEX insights into service improvement activity and facilitate DEX reviews/workshops.

Pay and Benefits

Perks:Learning BudgetFlexible Work

Key Requirements

•Extensive experience across End User Compute, Modern Workplace, Service Management, or Digital Employee Experience, ideally in Managed Services.
•Demonstrable understanding of DEX principles and experience analytics to improve operational and user outcomes.
•Practical experience with Nexthink or comparable DEX platforms, including dashboards, investigations, campaigns, remote actions, alerts, and experience scoring.
•Ability to manage multiple account roadmaps and improvement plans while tracking actions, owners, risks, and deadlines.
•Strong governance, stakeholder management, and communication skills, plus excellent documentation ability.

Experience:Managed ServicesEnd user computeModern workplaceService managementDigital employee experience

Skills:Stakeholder managementGovernanceCommunicationDocumentationSelf-starting

Certifications:NexthinkMicrosoft 365ITILService management

Tech Stack:NexthinkMicrosoft IntuneWindowsMicrosoft 365PowerShellPower AutomateMicrosoft Modern WorkplaceServiceNowITIL

Eligibility

Security Clearance:Security clearance

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT