Philips

1 month ago

SSD Customer Service Agent & quotation Admin G&L

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide customer service for Philips products and services, handling inquiries from pre- and post-sales, financial questions, complaints, and simple technical questions. Log, solve, and route requests from all channels, create service work orders, inform customers of service status, and generate Time & Material quotations (when not covered by warranty) for the Gulf & Levant region.

Location: Istanbul

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle inquiries from all customer channels (pre- and post-sales, financial, complaints, non-technical questions or simple technical questions) regarding Philips products and services.
•Receive, log, solve and route requests and issues and communicate solutions to customers.
•Provide service solutions by creating service work orders and informing customers of service status.
•Handle complaints from customers, subscribers, family members and caregivers professionally with analysis, registration and timely escalation.
•Provide Time & Material quotes to customers when service is not covered by warranty or contract and support service delivery when quotes are accepted.

Key Requirements

•University degree
•1-2 years experience in call center/customer service preferred
•Good computer, PC/internet and documentation skills
•Professional phone manners with empathy, sympathy and patient customer-first attitude
•Very good verbal and written communication skills in English

Experience:1-2 years

Education:Bachelor's

Skills:CommunicationEmpathyCustomer servicePhone etiquette

Languages:EnglishArabicTurkish

Company Brief

Philips

Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn

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Philips

1 month ago

SSD Customer Service Agent & quotation Admin G&L

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Istanbul

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle inquiries from all customer channels (pre- and post-sales, financial, complaints, non-technical questions or simple technical questions) regarding Philips products and services.
•Receive, log, solve and route requests and issues and communicate solutions to customers.
•Provide service solutions by creating service work orders and informing customers of service status.
•Handle complaints from customers, subscribers, family members and caregivers professionally with analysis, registration and timely escalation.
•Provide Time & Material quotes to customers when service is not covered by warranty or contract and support service delivery when quotes are accepted.

Key Requirements

•University degree
•1-2 years experience in call center/customer service preferred
•Good computer, PC/internet and documentation skills
•Professional phone manners with empathy, sympathy and patient customer-first attitude
•Very good verbal and written communication skills in English

Experience:1-2 years

Education:Bachelor's

Skills:CommunicationEmpathyCustomer servicePhone etiquette

Languages:EnglishArabicTurkish

Company Brief

Philips

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn