Fifth Third Bancorp

1 week ago

Float Personal Banker I- Ann Arbor, MI area

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide customer care for daily banking transactions by addressing inquiries and resolving issues according to bank policies. Build rapport and demonstrate account ownership knowledge, while maintaining confidentiality and ethical conduct. Support efficient office operations with the platform team, manage cash handling and balancing, and stay current on retail policies. Meet sales referral expectations, uncover customer needs, and refer customers to business partners, including tracking and dashboard reviews.

Location: Ann Arbor

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Mid level

Key Responsibilities

•Provide best-in-class customer satisfaction for daily transaction inquiries and problem resolution in line with bank policies.
•Answer customer questions and find solutions; resolve issues professionally and refer more complex matters to leadership as needed.
•Perform daily office responsibilities with the platform team, maintaining efficient operations and accurate cash balancing.
•Maintain knowledge of bank policies and financial center procedures, staying up to date on changes.
•Drive customer needs discovery and sales referrals by referring to business partners, using tools for tracking and monitoring referral fulfillment.

Key Requirements

•High school diploma or GED.
•Extensive cash handling with strong ability to perform advanced math functions.
•Ability to present a professional image and communicate effectively in both oral and written form.
•2+ years of CSR experience to develop in-depth knowledge of retail policies and procedures with minimal supervision.
•SAFE Act registration at time of employment through the Nationwide Mortgage Licensing System (NMLS).

Experience:2+ yearsConsumer bankingRetail bankingCustomer service

Education:High School

Skills:Customer serviceConfidentialityEthical behaviorSound judgmentTeamwork

Licenses:SAFE Act registration (NMLS)

Company Brief

Fifth Third Bancorp

Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Fifth Third Bancorp

1 week ago

Float Personal Banker I- Ann Arbor, MI area

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Ann Arbor

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Mid level

Key Responsibilities

•Provide best-in-class customer satisfaction for daily transaction inquiries and problem resolution in line with bank policies.
•Answer customer questions and find solutions; resolve issues professionally and refer more complex matters to leadership as needed.
•Perform daily office responsibilities with the platform team, maintaining efficient operations and accurate cash balancing.
•Maintain knowledge of bank policies and financial center procedures, staying up to date on changes.
•Drive customer needs discovery and sales referrals by referring to business partners, using tools for tracking and monitoring referral fulfillment.

Key Requirements

•High school diploma or GED.
•Extensive cash handling with strong ability to perform advanced math functions.
•Ability to present a professional image and communicate effectively in both oral and written form.
•2+ years of CSR experience to develop in-depth knowledge of retail policies and procedures with minimal supervision.
•SAFE Act registration at time of employment through the Nationwide Mortgage Licensing System (NMLS).

Experience:2+ yearsConsumer bankingRetail bankingCustomer service

Education:High School

Skills:Customer serviceConfidentialityEthical behaviorSound judgmentTeamwork

Licenses:SAFE Act registration (NMLS)

Company Brief

Fifth Third Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor