Technical Customer Success Manager - AI Agents

Wing Assistant
South Africa
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Proactive follow-through","Attention to detail","Relationship management","Independent work"]

Own B2B customer accounts to ensure successful adoption of AI agents. Configure and test standard AI agents and call flows, run end-to-end go-lives (including EHR/scheduling integrations), and troubleshoot issues with minimal supervision. Track open items and drive retention and expansion through proactive relationship management, while documenting learnings and collaborating with integration engineering on custom API work. Operate as a same-day, hands-on account owner for live customers.

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FursaFursa
Wing Assistant
Wing Assistant
2 days ago

Technical Customer Success Manager - AI Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own B2B customer accounts to ensure successful adoption of AI agents. Configure and test standard AI agents and call flows, run end-to-end go-lives (including EHR/scheduling integrations), and troubleshoot issues with minimal supervision. Track open items and drive retention and expansion through proactive relationship management, while documenting learnings and collaborating with integration engineering on custom API work. Operate as a same-day, hands-on account owner for live customers.
Location: South Africa
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Take ownership of customer accounts to ensure successful adoption of AI agents.
  • •Independently configure and test standard AI agents and call flows to meet customer specifications.
  • •Run standard customer go-live processes, including EHR/scheduling integrations, configuration, testing, and customer communication.
  • •Maintain open-item tracking and escalation paths to streamline support efforts.
  • •Collaborate with integration engineering to implement custom APIs and integrations and troubleshoot issues.

Key Requirements

  • •Proven experience in a customer success or account management role, preferably in B2B SaaS.
  • •Strong technical aptitude to configure AI agents, prompts, workflows, and call flows.
  • •Exceptional spoken and written English communication skills.
  • •Demonstrated proactive follow-through and attention to detail in customer interactions.
  • •Ability to work independently and manage multiple customer accounts simultaneously.
Experience:B2B SaaSAI
Skills:CommunicationProactive follow-throughAttention to detailRelationship managementIndependent work
Languages:English
Tech Stack:AI agentsPromptsWorkflowsCall flowsEHR integrationsScheduling integrationsAPI integrationsCustomer support troubleshootingTechnical documentation

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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