Lead Cust Exp Specialist

Honeywell
Poland
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: high_schoolSkills: ["Customer orientation","Communication","Relationship building","Proactive","Time management"]

Own end-to-end customer experience for an assigned portfolio as the primary contact, driving Order-To-Cash execution. Validate and book customer orders, manage order changes, and resolve roadblocks across internal functions to keep processing flowing to fulfillment. Proactively update customers on queries, delays, backlog status, disputes, and financial/physical claims, while supporting revenue maximization and process improvement initiatives using CRM/ERP tools.

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FursaFursa
Honeywell
Honeywell
2 days ago

Lead Cust Exp Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own end-to-end customer experience for an assigned portfolio as the primary contact, driving Order-To-Cash execution. Validate and book customer orders, manage order changes, and resolve roadblocks across internal functions to keep processing flowing to fulfillment. Proactively update customers on queries, delays, backlog status, disputes, and financial/physical claims, while supporting revenue maximization and process improvement initiatives using CRM/ERP tools.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Respond to customer queries on availability, stock levels, pricing (where applicable), lead times, and minimum order quantities/values.
  • •Perform order validation, entry, and system updates for new customer setup and order/customer amendments, including order changes and scheduling.
  • •Remove roadblocks to ensure order processing flows to fulfillment; manage backlog, status updates, and customer communications about delays.
  • •Handle customer disputes and claims (returns, defective items, damaged shipments) and process financial claim corrections on disputed invoices.
  • •Support revenue maximization activities (e.g., pull-ins, drop ship, expedite requests) and lead process improvement/automation and analytics-driven enhancements.

Pay and Benefits

Perks:Health InsuranceLife InsuranceGym Membership

Key Requirements

  • •High School Diploma required.
  • •5+ years of customer support and/or equivalent supply chain, order management, or Order-To-Cash experience.
  • •Strong knowledge of CRM/ERP business processes.
  • •Specialist user level for SAP, SFDC, InContact and/or other CRM/ERP tools.
  • •Business-fluent written and spoken English (plus additional European languages based on market destination).
Experience:5+ yearsCustomer supportSupply chainOrder managementOrder-to-cash
Education:High School
Skills:Customer orientationCommunicationRelationship buildingProactiveTime management
Languages:English
Tech Stack:SAPSalesforceInContactERPCRMMS OfficeExcelWordOutlookPowerPointIncoterms

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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