Virtual Relationship Manager

RAKBANK
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Sales acumen","Relationship management","Customer service"]

Manage and grow a portfolio of Business Finance Liability customer relationships by achieving sales and service targets within risk standards. Regularly review customer needs to identify cross-sell opportunities, resolve queries accurately and on time, and ensure communications align with internal processes/TAT. Provide specialist guidance to improve customer satisfaction, comply with bank code of conduct, and perform due diligence in line with anti-money laundering and regulatory requirements.

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FursaFursa
RAKBANK
RAKBANK
2 days ago

Virtual Relationship Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Manage and grow a portfolio of Business Finance Liability customer relationships by achieving sales and service targets within risk standards. Regularly review customer needs to identify cross-sell opportunities, resolve queries accurately and on time, and ensure communications align with internal processes/TAT. Provide specialist guidance to improve customer satisfaction, comply with bank code of conduct, and perform due diligence in line with anti-money laundering and regulatory requirements.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Achieve budgeted sales and service targets within acceptable risk standards.
  • •Review the customer portfolio to identify sales, business opportunities, and cross-sell potential.
  • •Manage a designated customer relationships portfolio to address needs and meet service expectations.
  • •Provide specialist guidance to resolve customer queries and improve customer satisfaction.
  • •Ensure compliance with code of conduct, complete tasks within timescales/accuracy, and perform due diligence for money laundering and regulatory requirements.

Key Requirements

  • •Bachelor’s degree.
  • •Minimum 2 years of experience in banking or financial services with a focus on relationship management.
  • •Strong oral and written communication skills.
  • •Demonstrated sales acumen and relationship management capability.
  • •Knowledge of banking processes and procedures.
Experience:2+ yearsBankingFinancial services
Education:Bachelor's
Skills:CommunicationSales acumenRelationship managementCustomer service
Languages:US

Company Brief

RAKBANK
RAKBANK is a United Arab Emirates-based bank offering personal, business, and commercial banking services, including accounts, cards, loans, deposits, and digital banking products. It serves retail customers and SMEs across the UAE.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Ras Al Khaimah, United Arab Emirates
Founded: 1976
WebsiteLinkedIn