Product & Process Solutions Program Manager (Account, Search & Interaction Safety), Trust & Safety

TikTok
Singapore
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 5+ yearsEducation: bachelorsSkills: ["Data analysis","Project management","Cross-functional collaboration","Communication","Adaptability"]

Lead end-to-end operational safety programs for Search, Comments, and Messages, defining frameworks, standards, and success metrics focused on efficiency and quality. Oversee project lifecycles with continuous monitoring of key safety metrics and data-driven analysis to identify improvement opportunities. Partner with cross-functional teams (Product, Data Science, Policy, Algorithms, and Search Operations) to execute moderation strategy, deliver stakeholder updates, and drive process redesign, automation, and scalable safety operations.

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FursaFursa
TikTok
TikTok
1 day ago

Product & Process Solutions Program Manager (Account, Search & Interaction Safety), Trust & Safety

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead end-to-end operational safety programs for Search, Comments, and Messages, defining frameworks, standards, and success metrics focused on efficiency and quality. Oversee project lifecycles with continuous monitoring of key safety metrics and data-driven analysis to identify improvement opportunities. Partner with cross-functional teams (Product, Data Science, Policy, Algorithms, and Search Operations) to execute moderation strategy, deliver stakeholder updates, and drive process redesign, automation, and scalable safety operations.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Develop and oversee end-to-end processes and operations for Search and Interaction Safety projects, ensuring quality standards via ongoing monitoring of key metrics.
  • •Monitor and analyze project progress using business platforms and tools, proactively identifying issues and improvement opportunities to ensure delivery.
  • •Analyze project data to derive insights for data-driven decisions and strategic enhancement initiatives; regularly share stakeholder updates.
  • •Collaborate with cross-functional teams to define and implement moderation strategy aligned with company values, policies, and industry best practices.
  • •Define moderation success standards and metrics, and conduct analyses of existing moderation processes, tools, and policies to drive transformative process redesign, technology implementation, and automation.

Key Requirements

  • •Bachelor’s degree in a related field
  • •5+ years of experience in Search or Interaction content moderation operations or quality operations, including designing and implementing quality strategies
  • •Strong understanding of moderation processes, tools, and policies and ability to conduct detailed analysis to find improvement areas
  • •Excellent data analysis and project management skills to lead cross-functional teams and drive initiatives from inception to execution
  • •Strong communication and interpersonal skills to collaborate with stakeholders at all organizational levels
Experience:5+ yearsContent moderationTrust & SafetyPlatform safetyQuality operations
Education:Bachelor's
Skills:Data analysisProject managementCross-functional collaborationCommunicationAdaptability

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn