Care Centre Officer - Medical background( English fluency) 1 (Cairo, EG)

Allianz
Cairo
Workplace: HybridFull timeFunction: Healthcare (Clinical, Medical, Wellness)0Skills: ["Communication","Customer service","Problem-solving","Attention to detail"]

Provide responsive, high-quality care centre support for medical inquiries, handling pre-certification and adjudication of medical cases by phone and digital channels. Maintain service standards across multiple touchpoints, leverage AI tools for training and performance insights, and ensure timely, accurate information and customer satisfaction.

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FursaFursa
Allianz
Allianz
2 months ago

Care Centre Officer - Medical background( English fluency) 1 (Cairo, EG)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide responsive, high-quality care centre support for medical inquiries, handling pre-certification and adjudication of medical cases by phone and digital channels. Maintain service standards across multiple touchpoints, leverage AI tools for training and performance insights, and ensure timely, accurate information and customer satisfaction.
Location: Cairo
Workplace: Hybrid
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Entry level

Key Responsibilities

  • •Claims Pre-certification and Adjudication with compliance to established Policy Guidelines as well as managing & providing overall guidance about Medical Cases review & authorization over Phone.
  • •Responding to queries regarding cover, claims, hospitalization, complaints
  • •Commit to the department`s service standards across phone, email, live chat, and customer experience metrics such as customer satisfaction and NPS.
  • •Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.
  • •Develop extensive and sound product knowledge to provide timely and accurate information to our clients.

Key Requirements

  • •Medical background is preferred.
  • •0 - 3 years of experience.
  • •Experience in a customer facing role is beneficial.
  • •Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends.
  • •High level of fluency in English is a must.
Experience:0InsuranceHealthcare
Skills:CommunicationCustomer serviceProblem-solvingAttention to detail
Languages:EnglishArabic
Tech Stack:AIAI analyticsTraining platforms

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn