Customer Success Manager (Salesforce exp mandatory)

Salesforce
Mumbai, Gurugram
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Consulting","Stakeholder management","Communication","Relationship building","Problem diagnosis"]

Own customer accountability for Signature Success Plan delivery, renewals, and expansion by coordinating lifecycle deliverables and aligning value outcomes with customer priorities. Serve as a trusted advisor to business and IT stakeholders, translating technical concerns into business terms and driving engagement with Salesforce products. Manage technical health, adoption, and risk using AI agent literacy, monitoring signals, and quarterly reviews. Lead major incident communications and coordinate with Sales, Engineering, and Product for success and revenue.

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FursaFursa
Salesforce
Salesforce
1 day ago

Customer Success Manager (Salesforce exp mandatory)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 51 minutes agoStatus: Live

Job Summary

Own customer accountability for Signature Success Plan delivery, renewals, and expansion by coordinating lifecycle deliverables and aligning value outcomes with customer priorities. Serve as a trusted advisor to business and IT stakeholders, translating technical concerns into business terms and driving engagement with Salesforce products. Manage technical health, adoption, and risk using AI agent literacy, monitoring signals, and quarterly reviews. Lead major incident communications and coordinate with Sales, Engineering, and Product for success and revenue.
Location: Mumbai, Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the single point of customer accountability for Signature deliverables, customer experience, renewal, and expansion.
  • •Coordinate all Signature lifecycle deliverables and ensure correct processes are applied to deliver customer value.
  • •Align business and technical stakeholders by tying business value and technical goals to the Signature offer.
  • •Use AI literacy (meeting summaries, QBR data collection, health monitoring), prompt engineering basics, and AI engagement monitoring to address customer concerns.
  • •Proactively run quarterly reviews, provide release recommendations, and act as primary point of contact for major incidents while coordinating with Sales, Engineering, and Product Management.

Key Requirements

  • •8+ years of relevant experience in customer success, SaaS platform use, or related fields.
  • •Strong consulting skills to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
  • •Ability to translate technical issues for diverse audiences and articulate them in business terms.
  • •Demonstrated industry/domain expertise with understanding of the industry impact on the customer’s business.
  • •Actively seek relevant learning activities and use mentors to accelerate personal development.
Experience:8+ yearsSaaSCustomer success
Skills:ConsultingStakeholder managementCommunicationRelationship buildingProblem diagnosis
Certifications:AI AssociateAdministratorAdvanced AdministratorPlatform App BuilderSales Cloud ConsultantService Cloud ConsultantData Cloud Specialist
Tech Stack:SalesforceSignature Success PlanAI agentsQBR data collectionSentiment analysisIntent analysisAgentforce

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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