Sonatype

3 months ago

Senior Java Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide advanced Java-based product support for enterprise software, debugging incidents, reproducing defects, and triaging issues for engineering. You’ll validate deployments in Docker, AWS, Azure, and Kubernetes, collaborate with Engineering and Product Management, and help shape enhancements while maintaining knowledge bases and diagnostic tools.

Location: Colombia

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Debug and troubleshoot incidents with Sonatype products and solutions
•Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
•Reproduce defects and file actionable issues for product engineering
•Represent Technical Support and customer interests in Engineering and Product Management discussions
•Respond to customer inquiries via support cases, email, chat, and phone

Pay and Benefits

Perks:Parental LeaveRemote Work

Key Requirements

•4+ years experience supporting complex enterprise software solutions
•Strong ability to read and understand Java code
•Experience using Rest APIs
•Experience with testing and/or development of production quality Java based web applications
•Solid experience with Linux command line tools

Experience:4+ yearsEnterprise softwareDevSecOpsSoftware supply chain

Skills:CommunicationProblem-solvingTeamworkCustomer-service

Languages:English

Tech Stack:JavaREST APIsLinuxPostgreSQLDockerKubernetesAWSAzureGCPJettyNGINXMavenNpmNuGetPythonBashTypescript

Company Brief

Sonatype

Provides software supply chain automation and open-source governance solutions, including Nexus Repository, Nexus Lifecycle, and Nexus IQ, to help organizations manage, secure, and govern components across the software development lifecycle.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Lexington, United States

Founded: 2008

Website LinkedIn

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Sonatype

3 months ago

Senior Java Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Colombia

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Debug and troubleshoot incidents with Sonatype products and solutions
•Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
•Reproduce defects and file actionable issues for product engineering
•Represent Technical Support and customer interests in Engineering and Product Management discussions
•Respond to customer inquiries via support cases, email, chat, and phone

Pay and Benefits

Perks:Parental LeaveRemote Work

Key Requirements

•4+ years experience supporting complex enterprise software solutions
•Strong ability to read and understand Java code
•Experience using Rest APIs
•Experience with testing and/or development of production quality Java based web applications
•Solid experience with Linux command line tools

Experience:4+ yearsEnterprise softwareDevSecOpsSoftware supply chain

Skills:CommunicationProblem-solvingTeamworkCustomer-service

Languages:English

Tech Stack:JavaREST APIsLinuxPostgreSQLDockerKubernetesAWSAzureGCPJettyNGINXMavenNpmNuGetPythonBashTypescript

Company Brief

Sonatype

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Lexington, United States

Founded: 2008

Website LinkedIn