Technical Support Engineer 2 - PowerEdge XE - Round Rock, Texas

Dell
United States
Workplace: OnsiteFull timeUSD 74,000 - 96,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Customer communication","Problem-solving","Ownership","Operational excellence"]

Resolve complex, customer-reported technical issues for Dell PowerEdge XE servers, taking ownership from first contact through complete resolution across web, phone, chat, and email. Document cases, communicate progress, and partner with Engineering, SE, and multi-functional teams to improve product quality and reliability. Work in a fast-paced, customer-critical environment while driving operational excellence through high-quality closures and actionable feedback.

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Dell
Dell
2 days ago

Technical Support Engineer 2 - PowerEdge XE - Round Rock, Texas

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Last checked: 12 hours agoStatus: Live

Job Summary

Resolve complex, customer-reported technical issues for Dell PowerEdge XE servers, taking ownership from first contact through complete resolution across web, phone, chat, and email. Document cases, communicate progress, and partner with Engineering, SE, and multi-functional teams to improve product quality and reliability. Work in a fast-paced, customer-critical environment while driving operational excellence through high-quality closures and actionable feedback.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Take ownership of complex customer-reported issues from web, phone, chat, and email until complete resolution.
  • •Document relevant information and provide timely updates on issue progress.
  • •Resolve customer issues while working closely with Engineering, SE, and other multi-functional teams.
  • •Provide qualified information to Engineering to improve product quality and reliability.
  • •Drive operational excellence through quality closures and respectful customer support.

Pay and Benefits

Salary: USD 74,000 - 96,000 annually

Key Requirements

  • •Strong knowledge of Dell PowerEdge servers and fundamental knowledge of PowerEdge XE servers.
  • •Comfortable working in Linux environments (RHEL and Ubuntu).
  • •In-depth troubleshooting experience.
  • •Good understanding of Dell and vendor diagnostics utilities and their application.
  • •Customer-facing experience and ability to work in a high-pressure environment (3-5+ years technical support experience).
Experience:3+ years
Education:Bachelor's
Skills:Customer communicationProblem-solvingOwnershipOperational excellence
Tech Stack:Dell PowerEdgePowerEdge XELinuxRHELUbuntuDiagnostics utilities

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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