Trend Micro

4 days ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Drive technical delivery of TrendAI solutions across the AMEA region by deploying, configuring, and troubleshooting multi-vendor security environments. Lead onboarding, run demos and proof-of-concepts, coordinate engagement kickoff and milestones, and build partner capability through enablement sessions and field-ready toolkits. Provide technical training, documentation, and automation to make deployments faster and repeatable, while escalating technical issues with support and engineering.

Location: Delhi

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Deploy and configure TrendAI solutions across customer and partner environments, owning onboarding and getting deployments to a productive state quickly.
•Diagnose and resolve technical issues across multi-vendor security environments spanning endpoint, network, and cloud deployments.
•Conduct technical research ahead of deployments to identify known issues and compatibility gaps, and ensure delivery runs on schedule.
•Coordinate technical delivery for engagements by leading kickoff, tracking milestones, managing dependencies, and acting as delivery focal point when needed.
•Build partner capability and deliver training by running enablement sessions, co-delivering, producing toolkits, and maintaining technical documentation and runbooks.

Travel: Medium travel

Key Requirements

•2 to 4 years of practical experience in technical deployment, implementation, or support in an IT or cybersecurity environment.
•Hands-on familiarity with security technologies such as EDR, SIEM, or network security products from major vendors.
•Scripting/automation capability in at least one of Python, PowerShell, or Bash with examples applied to real operational work.
•Working knowledge of networking fundamentals including TCP/IP, DNS, firewalls, and proxy configurations.
•Experience delivering technical training or knowledge transfer to customers, partners, or colleagues.

Experience:2-4 yearsCybersecurity

Skills:Technical communicationTroubleshootingIndependent workManaging competing prioritiesCustomer-facing professionalism

Certifications:CompTIA Security+CompTIA Network+CEHPCEP – Certified Entry-Level Python ProgrammerISC2

Languages:English

Tech Stack:PythonPowerShellBashEDRSIEMTCP/IPDNSFirewallsProxyAWSMicrosoft AzureGoogle Cloud PlatformVMware vSphereMicrosoft Hyper-V

Company Brief

Trend Micro

Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn

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Trend Micro

4 days ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Delhi

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Deploy and configure TrendAI solutions across customer and partner environments, owning onboarding and getting deployments to a productive state quickly.
•Diagnose and resolve technical issues across multi-vendor security environments spanning endpoint, network, and cloud deployments.
•Conduct technical research ahead of deployments to identify known issues and compatibility gaps, and ensure delivery runs on schedule.
•Coordinate technical delivery for engagements by leading kickoff, tracking milestones, managing dependencies, and acting as delivery focal point when needed.
•Build partner capability and deliver training by running enablement sessions, co-delivering, producing toolkits, and maintaining technical documentation and runbooks.

Travel: Medium travel

Key Requirements

•2 to 4 years of practical experience in technical deployment, implementation, or support in an IT or cybersecurity environment.
•Hands-on familiarity with security technologies such as EDR, SIEM, or network security products from major vendors.
•Scripting/automation capability in at least one of Python, PowerShell, or Bash with examples applied to real operational work.
•Working knowledge of networking fundamentals including TCP/IP, DNS, firewalls, and proxy configurations.
•Experience delivering technical training or knowledge transfer to customers, partners, or colleagues.

Experience:2-4 yearsCybersecurity

Skills:Technical communicationTroubleshootingIndependent workManaging competing prioritiesCustomer-facing professionalism

Certifications:CompTIA Security+CompTIA Network+CEHPCEP – Certified Entry-Level Python ProgrammerISC2

Languages:English

Tech Stack:PythonPowerShellBashEDRSIEMTCP/IPDNSFirewallsProxyAWSMicrosoft AzureGoogle Cloud PlatformVMware vSphereMicrosoft Hyper-V

Company Brief

Trend Micro

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn