Dell

2 weeks ago

Principal Technical Support Engineer – Elastic Cloud Storage

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide advanced technical support for Dell’s Elastic Cloud Storage (ECS) division, resolving standard to highly complex system-level issues using diagnostic protocols. Communicate technical findings in a fast-paced, customer-critical environment with closed-loop updates, document and escalate issues to engineering teams, and contribute knowledge to a centralized database. Lead problem recreation and failure analysis, recommend solutions, track service calls, and help improve support processes.

Location: Cork, Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Apply advanced technical expertise and diagnostic protocols to resolve standard to highly complex system-level issues, including identifying, documenting, and escalating customer issues to engineering teams as appropriate.
•Communicate procedural and technical issues to internal and external customers, using a closed-loop approach for status updates and sharing acquired knowledge to support problem resolution.
•Use judgment and technical knowledge to recommend solutions; identify, document, and report design, reliability, and maintenance issues and mobilize stakeholders to take action.
•Lead problem recreation and failure analysis for system-level issues, using test equipment and diagnostic tools to support problem resolution and providing documentation and feedback to other technical teams.
•Monitor and track service calls, provide regular call status updates via call tracking databases, recommend process improvements, and regularly submit content to the knowledge database.

Pay and Benefits

Salary: EUR 67,150 - 86,900

Key Requirements

•At least 5 years of previous experience in a Technical Support role (2nd or 3rd level support).
•Strong Linux skills and solid Fibre Channel and IP networking skills.
•Detailed knowledge of VMware, NFS, CIFS, HDFS, S3, OpenStack swift, and Python scripting (Python scripting is an advantage).
•Ability to work effectively in a team environment.
•Strong interpersonal and leadership skills, including providing technical lead support to more junior team members.

Experience:5+ years

Skills:CommunicationLeadershipInterpersonal skillsProblem-solvingTroubleshooting

Languages:US

Tech Stack:LinuxFibre ChannelIP networkingVMwareNFSCIFSHDFSS3OpenStack swiftPythonCall tracking databasesKnowledge database

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Dell

2 weeks ago

Principal Technical Support Engineer – Elastic Cloud Storage

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Cork, Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Apply advanced technical expertise and diagnostic protocols to resolve standard to highly complex system-level issues, including identifying, documenting, and escalating customer issues to engineering teams as appropriate.
•Communicate procedural and technical issues to internal and external customers, using a closed-loop approach for status updates and sharing acquired knowledge to support problem resolution.
•Use judgment and technical knowledge to recommend solutions; identify, document, and report design, reliability, and maintenance issues and mobilize stakeholders to take action.
•Lead problem recreation and failure analysis for system-level issues, using test equipment and diagnostic tools to support problem resolution and providing documentation and feedback to other technical teams.
•Monitor and track service calls, provide regular call status updates via call tracking databases, recommend process improvements, and regularly submit content to the knowledge database.

Pay and Benefits

Salary: EUR 67,150 - 86,900

Key Requirements

•At least 5 years of previous experience in a Technical Support role (2nd or 3rd level support).
•Strong Linux skills and solid Fibre Channel and IP networking skills.
•Detailed knowledge of VMware, NFS, CIFS, HDFS, S3, OpenStack swift, and Python scripting (Python scripting is an advantage).
•Ability to work effectively in a team environment.
•Strong interpersonal and leadership skills, including providing technical lead support to more junior team members.

Experience:5+ years

Skills:CommunicationLeadershipInterpersonal skillsProblem-solvingTroubleshooting

Languages:US

Tech Stack:LinuxFibre ChannelIP networkingVMwareNFSCIFSHDFSS3OpenStack swiftPythonCall tracking databasesKnowledge database

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor