Sr. Customer Success Manager EMEA

Multiplier
Spain, Portugal, Italy
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer-obsessed","Problem-solving","Collaboration","Communication","Organizational","Resilience","Self-motivated","Tenacity","Curiosity"]

Own outcome-based relationships with named accounts across EMEA to drive customer satisfaction, retention, and revenue growth. Understand customer business needs, deliver consultative solutioning through Multiplier, and identify upsell and cross-sell opportunities. Partner with Sales, Product, Operations, and Engineering, while acting as the voice of the customer to help shape the product roadmap. Report to the EMEA Manager and contribute to process and continuous improvement.

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FursaFursa
Multiplier
Multiplier
6 days ago

Sr. Customer Success Manager EMEA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own outcome-based relationships with named accounts across EMEA to drive customer satisfaction, retention, and revenue growth. Understand customer business needs, deliver consultative solutioning through Multiplier, and identify upsell and cross-sell opportunities. Partner with Sales, Product, Operations, and Engineering, while acting as the voice of the customer to help shape the product roadmap. Report to the EMEA Manager and contribute to process and continuous improvement.
Location: Spain, Portugal, Italy
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build trusted relationships with named accounts through consultative solutioning to help customers achieve talent and business objectives via Multiplier.
  • •Partner with internal teams (Sales, Product, Operations, Engineering) to deliver best-in-class customer experience, driving growth and retention.
  • •Identify growth opportunities across the customer portfolio and develop strategies to capitalize on them.
  • •Serve as the voice of customers to the Product team by synthesizing feedback and helping shape the product roadmap.
  • •Drive customer satisfaction and growth while staying organized and managing a larger book of customers under changing priorities.

Key Requirements

  • •4-10 years of customer-facing experience in B2B SaaS or HR to address customer needs and drive customer success outcomes.
  • •2-3 years in a Customer Success/Account Management role to develop effective strategies, including upsell and cross-sell opportunities.
  • •A people-first growth mindset and ability to continuously develop skills while building trusted relationships.
  • •Ability to work independently and proactively problem-solve while collaborating with cross-functional stakeholders to drive customer success.
  • •Excellent communication and writing skills to explain complex topics clearly and concisely.
Experience:B2B SaaSHRCustomer successRemote work
Skills:Customer-obsessedProblem-solvingCollaborationCommunicationOrganizationalResilienceSelf-motivatedTenacityCuriosity
Tech Stack:Multiplier

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor