Associate Manager Full-time - 180 Madison

Samsonite
New York
Workplace: OnsiteFull timeUSD 24 - 26 hourlyFunction: OtherSkills: ["Client service","Leadership","Coaching","Communication","Time management"]

Drive client experience and sales as part of the retail team, reflecting the brand’s luxury ethos and building strong client relationships. Meet individual and store baseline goals across sales and KPI metrics, coach and develop store associates through roleplay and training, and manage onboarding timelines and compliance. Maintain visual merchandising standards, ensure excellent service behaviors, and handle timecards and required training with ethical conduct.

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FursaFursa
Samsonite
Samsonite
1 day ago

Associate Manager Full-time - 180 Madison

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Drive client experience and sales as part of the retail team, reflecting the brand’s luxury ethos and building strong client relationships. Meet individual and store baseline goals across sales and KPI metrics, coach and develop store associates through roleplay and training, and manage onboarding timelines and compliance. Maintain visual merchandising standards, ensure excellent service behaviors, and handle timecards and required training with ethical conduct.
Location: New York
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Meet and exceed individual and store baseline goals for personal sales and KPI metrics including conversion, DPT, UPT, and Client Data Capture.
  • •Provide leadership through planning, prioritization, strategic thinking, and driving change; complete assigned tasks and meet deadlines.
  • •Train and develop store associates, including teaching training content via roleplay and coaching and monitoring store associate training.
  • •Deliver coaching and feedback using company tools to support a 360-degree coaching culture.
  • •Ensure compliance and client experience standards, including timecard management for payroll accuracy, policy adherence, visual merchandising, and event/client book execution.

Pay and Benefits

Salary: USD 24 - 26 hourly
Perks:Paid LeavePet InsuranceEmployee DiscountEapHealth InsuranceDentalVision401kLife InsuranceCommuter Benefits

Key Requirements

  • •Passion for the TUMI brand with a strong understanding of luxury, travel, fashion, and lifestyle markets.
  • •Proven success meeting sales goals and KPI metrics including conversion, DPT, UPT, and Client Data Capture.
  • •Strong client experience and sales skills, preferably in the luxury market.
  • •Flexible availability for nights, weekends, mornings, and holidays as needed.
  • •Strong integrity, leadership-by-example, and time management skills.
Experience:Luxury retail
Skills:Client serviceLeadershipCoachingCommunicationTime management

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn