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2 weeks ago

Service Delivery Manager I with English - Medical Claims Team

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead the Italy Claims service delivery operations team in Kraków, ensuring high-quality performance and achievement of SLA/KPI and quality targets. Manage daily claims operations, monitor performance data to address risks and inefficiencies, and handle escalations and operational governance. Partner with Italy collaborators and internal stakeholders to maintain stable service and drive continuous improvement through process standardization, knowledge management, and team coaching.

Location: Krakow

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Lead and develop the Italy Claims operations team through performance management, coaching, and development planning.
•Oversee daily claims operations to consistently meet SLA, KPI, and quality targets.
•Monitor performance data to identify risks, inefficiencies, and improvement opportunities.
•Manage escalations, audits, and operational governance.
•Drive process improvements, standardization, and knowledge management while partnering with Italy collaborators and internal teams.

Key Requirements

•Proven experience managing teams in an operations or service delivery environment.
•Experience in SLA/KPI-driven environments to deliver consistent performance and quality.
•Strong analytical, problem-solving, and decision-making capabilities.
•Ability to manage collaborators and build strong client relationships.
•Proficiency in MS Office tools (Excel, Word) and fluent English.

Skills:Performance managementCoachingProblem-solvingDecision-makingCommunication

Languages:English

Tech Stack:MS OfficeExcelWord

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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