Solutions Engineer - Federal

Zoom Video Communications
United States
Workplace: RemoteFull timeUSD 146,000 - 319,400 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Technical advisory","Customer partnership","Solution representation","Feature advocacy","Customer-focused problem solving"]

Serve as a trusted technical advisor for Federal clients by translating complex requirements into actionable product recommendations. Create deployment designs and run proofs of concept, then prepare responses to RFIs, RFQs, and RFPs. Partner with customers and Account Executives throughout the sales cycle to propose solution designs, advocate for feature requests, and modernize collaboration on Zoom’s FedRAMP-authorized platform—leveraging deep telephony, networking, PBX, and AI expertise.

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FursaFursa
Zoom Video Communications
Zoom Video Communications
3 days ago

Solutions Engineer - Federal

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a trusted technical advisor for Federal clients by translating complex requirements into actionable product recommendations. Create deployment designs and run proofs of concept, then prepare responses to RFIs, RFQs, and RFPs. Partner with customers and Account Executives throughout the sales cycle to propose solution designs, advocate for feature requests, and modernize collaboration on Zoom’s FedRAMP-authorized platform—leveraging deep telephony, networking, PBX, and AI expertise.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver product presentations and demonstrations for Federal clients and prospects.
  • •Create deployment designs and plans, implement proofs of concept, and prepare responses to RFIs, RFQs, and RFPs.
  • •Maintain advanced proficiency across video, phone, customer experience, AI, APIs/SDKs, networking, PBX, desktop, and mobile technologies.
  • •Act as the trusted technical advisor and lead advocate for Federal clients throughout the sales cycle.
  • •Support Account Executives by proposing and designing solutions, translating technical needs into product development suggestions, and driving customer feature requests internally.

Pay and Benefits

Salary: USD 146,000 - 319,400 annually

Key Requirements

  • •7+ years of experience as a Solution Engineer in pre-sales, with strong ability to represent technical solutions across Unified Communications, video, web conferencing, and voice.
  • •Support technical sales in Federal Civilian Government or DoD environments (preferred), with working knowledge of federal systems and networks.
  • •Knowledge of FedRAMP and federal network environments such as IL5, NIPRNet, and SIPRNet.
  • •Working knowledge of SAML/SSO and core infrastructure concepts including firewalls, routers, PBX, TDM, MPLS networks, reverse proxies, and MCP.
  • •Strong competitive knowledge of protocols and technologies including AI, SIP, H.323, Microsoft Teams, firewall traversal, VoIP, and CDNs; federal clearance and cybersecurity certifications are a plus.
Experience:7+ yearsSaaSFederal Civilian GovernmentDoDTelephonyAI
Skills:Technical advisoryCustomer partnershipSolution representationFeature advocacyCustomer-focused problem solving
Certifications:CISSPOSCPCISMCEHGSEC
Tech Stack:Zoom platformFedRAMPIL5NIPRNetSIPRNetSAML/SSOFirewallsRoutersPBXTDMMPLSReverse proxiesMCPAISIPH.323Microsoft TeamsVoIPCDNsUnified Communications

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn