CarMax

2 days ago

Sr. Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Guide customers through the full used-car journey—handling appraisals, test drives, and financing applications—while ensuring smooth, customer-first transactions. Direct store workflow by delegating tasks and resolving concerns, train and mentor associates, and help execute strategies to achieve sales goals and operational excellence. Manage store coverage by opening/closing as needed, complete administrative and inventory/vehicle condition tasks, and follow CarMax EH&S standards.

Location: Jackson

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Guide customers through appraisals, test drives, and financing applications.
•Delegate and direct store workflow to address questions and resolve customer concerns promptly.
•Train and mentor associates to foster development and team success.
•Execute strategies to achieve sales goals and maintain operational excellence.
•Open/close the store as needed and complete administrative tasks such as inventory reconciliation, paperwork audits, payment management, and vehicle condition assessments.

Pay and Benefits

Salary: USD 21.6 - 32.4 hourly

Perks:Paid LeavePaid Holidays

Key Requirements

•Demonstrate strong team behaviors and the ability to create/maintain a positive work environment.
•Exceptional communication and relationship-building skills with confidence in CarMax products and processes.
•Delegate tasks effectively, make sound decisions, and balance customer and business needs.
•Multi-task in a fast-paced environment while maintaining attention to detail.
•Lift up to 25 lbs, hold a valid driver’s license, and have a high school diploma or equivalent.

Education:High School

Skills:CommunicationRelationship-buildingDelegationDecision-makingMultitaskingAttention to detailRecord-keepingMentoringTeamwork

Licenses:Driver’s license

Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax

Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.

Industry: Automotive

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Richmond, United States

Founded: 1993

Website LinkedIn

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CarMax

2 days ago

Sr. Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Jackson

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Guide customers through appraisals, test drives, and financing applications.
•Delegate and direct store workflow to address questions and resolve customer concerns promptly.
•Train and mentor associates to foster development and team success.
•Execute strategies to achieve sales goals and maintain operational excellence.
•Open/close the store as needed and complete administrative tasks such as inventory reconciliation, paperwork audits, payment management, and vehicle condition assessments.

Pay and Benefits

Salary: USD 21.6 - 32.4 hourly

Perks:Paid LeavePaid Holidays

Key Requirements

•Demonstrate strong team behaviors and the ability to create/maintain a positive work environment.
•Exceptional communication and relationship-building skills with confidence in CarMax products and processes.
•Delegate tasks effectively, make sound decisions, and balance customer and business needs.
•Multi-task in a fast-paced environment while maintaining attention to detail.
•Lift up to 25 lbs, hold a valid driver’s license, and have a high school diploma or equivalent.

Education:High School

Skills:CommunicationRelationship-buildingDelegationDecision-makingMultitaskingAttention to detailRecord-keepingMentoringTeamwork

Licenses:Driver’s license

Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Richmond, United States

Founded: 1993

Website LinkedIn