Client Delivery Manager

Counsel Health
New York, Boston
Workplace: HybridFull timeUSD 140,000 - 150,000 annuallyFunction: Program & Project Management (PMO)Skills: ["Stakeholder management","Cross-functional communication","Problem-solving","Data storytelling","Adaptability"]

Own client program delivery from kickoff through go-live, surfacing risks early and coordinating cross-functional workstreams to drive timely resolutions. Create alignment across Product, Operations, Engineering, Marketing, and Clinical teams, communicate clearly to all levels, and manage scope and client expectations. Serve as the expert on both Counsel and client needs, establishing a repeatable path from early market entry to high-volume care delivery.

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Counsel Health
Counsel Health
1 day ago

Client Delivery Manager

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Last checked: 6 hours agoStatus: Live

Job Summary

Own client program delivery from kickoff through go-live, surfacing risks early and coordinating cross-functional workstreams to drive timely resolutions. Create alignment across Product, Operations, Engineering, Marketing, and Clinical teams, communicate clearly to all levels, and manage scope and client expectations. Serve as the expert on both Counsel and client needs, establishing a repeatable path from early market entry to high-volume care delivery.
Location: New York, Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Implement and launch client projects end-to-end from kickoff through go-live, surfacing risks early and keeping workstream owners accountable.
  • •Create cross-team alignment to drive complex issues to resolution quickly, communicating clearly across organizational levels.
  • •Manage front-line stakeholder relationships, flagging risks and opportunities, managing scope, and predicting client needs.
  • •As the expert on both Counsel and the client, establish the path from early market entrance to high-volume care delivery programs.

Pay and Benefits

Salary: USD 140,000 - 150,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceVisionDental401kPaid LeaveParental Leave

Key Requirements

  • •5+ years in a client-facing role in a healthcare setting, including direct work with C-suite executives and enterprise brands.
  • •Experience running complex, cross-functional projects and keeping them on schedule.
  • •Strong working understanding of the care delivery lifecycle.
  • •Comfortable using rich data sources to tell a story, including navigating dashboards and building visualizations.
  • •Comfort with ambiguity and willingness to create the playbook as you go.
Experience:HealthcareHealthcare delivery
Skills:Stakeholder managementCross-functional communicationProblem-solvingData storytellingAdaptability
Tech Stack:AIDashboardsData visualization

Company Brief

Counsel Health
AI-enabled, physician-supervised virtual care company that provides an enterprise-grade front door to healthcare for payers, employers, and partners, combining medical AI with in-house physicians to deliver immediate, personalized medical guidance and reduce high-cost claims.
Industry: HealthTech
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2023
WebsiteLinkedIn