Agent Engagement Manager

FurtherAI
San Francisco
Workplace: OnsiteFull timeUSD 180,000 - 250,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Leadership","Problem-solving","Presentation","Stakeholder management"]

We are seeking the first Agent Engagement Manager for FurtherAI to own end-to-end customer implementations in a high-impact, in-person San Francisco role. You’ll work with founders, engineers, and the go-to-market team to translate customer feedback into product improvements, build scalable delivery processes, and drive adoption through training, workshops, and hands-on project leadership.

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FursaFursa
FurtherAI
FurtherAI
6 months ago

Agent Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

We are seeking the first Agent Engagement Manager for FurtherAI to own end-to-end customer implementations in a high-impact, in-person San Francisco role. You’ll work with founders, engineers, and the go-to-market team to translate customer feedback into product improvements, build scalable delivery processes, and drive adoption through training, workshops, and hands-on project leadership.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Own end-to-end customer implementations: kickoff, discovery, solution design, configuration, testing, go-live, and hypercare.
  • •Lead kickoff calls and workshops with customer stakeholders across business and technical teams.
  • •Develop project plans, manage timelines, and keep implementations on track against customer milestones.
  • •Partner with engineering to scope integrations and troubleshoot technical issues.
  • •Drive adoption by building training programs, identifying champions, and helping customers change how they work.

Pay and Benefits

Salary: USD 180,000 - 250,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveEquity401k

Key Requirements

  • •3+ years of experience leading customer implementations, enterprise deployments, or technical projects.
  • •Strong project management skills—capable of driving complex engagements with multiple stakeholders and competing priorities.
  • •Excellent presentation skills—can command a room with executives and build credibility quickly.
  • •Comfortable with ambiguity, long hours, and a fast-paced startup environment.
  • •MBB consulting background (McKinsey, BCG, Bain)
Experience:3+ yearsInsuranceSaaSEnterprise deploymentsAI products
Skills:CommunicationLeadershipProblem-solvingPresentationStakeholder management
Tech Stack:APIsIntegrationsData workflows

Company Brief

FurtherAI
Builds domain-specific AI assistants to automate complex commercial insurance workflows—submission intake, policy comparison, underwriting audits, and claims—integrating with insurer systems to increase speed and accuracy for carriers, MGAs, and brokers.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2023
WebsiteLinkedIn