Remote Customer Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own the customer experience for a community of students, parents, and participants by serving as the primary contact for inquiries across email, phone, and online channels. Guide onboarding and registration, proactively help users maximize value from online courses and community events, and analyze feedback to drive service improvements. Collaborate with academic and administrative teams, maintain accurate support records, and help create FAQs and user guides.

Location: Oklahoma City

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for the community, handling inquiries via email, phone, and online channels.
•Guide new students and families through onboarding and registration to ensure a welcoming experience.
•Engage proactively with users to help them maximize the value of online courses, programmes, and events.
•Gather, analyze, and report on community feedback to identify service improvement opportunities.
•Collaborate with academic staff and administrative teams to resolve issues, maintain accurate records, and support community events and documentation.

Pay and Benefits

Salary: USD 30,000 - 40,000 annually

Perks:Remote Work

Key Requirements

•Proven experience in customer success, student support, community management, or a similar client-facing role.
•Excellent written and verbal communication skills with the ability to build rapport and trust.
•Strong problem-solving skills with a patient, empathetic approach to handling inquiries.
•Exceptional organisational and time-management abilities to manage multiple priorities in a remote environment.
•Proficiency using CRM systems and standard office software.

Experience:EducationNon-profit

Skills:CommunicationRapport buildingProblem-solvingEmpathyOrganizational skills

Tech Stack:CRMOffice software

Company Brief

Qureos

Website

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Qureos

2 days ago

Remote Customer Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Oklahoma City

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for the community, handling inquiries via email, phone, and online channels.
•Guide new students and families through onboarding and registration to ensure a welcoming experience.
•Engage proactively with users to help them maximize the value of online courses, programmes, and events.
•Gather, analyze, and report on community feedback to identify service improvement opportunities.
•Collaborate with academic staff and administrative teams to resolve issues, maintain accurate records, and support community events and documentation.

Pay and Benefits

Salary: USD 30,000 - 40,000 annually

Perks:Remote Work

Key Requirements

•Proven experience in customer success, student support, community management, or a similar client-facing role.
•Excellent written and verbal communication skills with the ability to build rapport and trust.
•Strong problem-solving skills with a patient, empathetic approach to handling inquiries.
•Exceptional organisational and time-management abilities to manage multiple priorities in a remote environment.
•Proficiency using CRM systems and standard office software.

Experience:EducationNon-profit

Skills:CommunicationRapport buildingProblem-solvingEmpathyOrganizational skills

Tech Stack:CRMOffice software

Company Brief

Qureos

Website