NTT

2 weeks ago

Soporte Técnico Bilingüe

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Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide IT Service Desk support for end-users, including guidance, training, and timely recording, updating, and escalation of support issues. Support end-user IT onboarding and collaborate with internal IT teams on system testing, integration, and maintenance. Help discover and implement new IT business tools and drive process/technology improvements while working independently in a diverse global environment.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Identify, suggest, evaluate, and implement process and technology improvements and new IT business tools.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills.
•Strong troubleshooting skills, including bug-finding and resolution.
•Ability to work independently within a diverse global team and communicate comfortably with various stakeholders.
•IT software and hardware troubleshooting knowledge: Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment.

Skills:Customer serviceTeamworkTroubleshootingIndependent workCommunication

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT