Senior Product Designer, New Channels

Headway
New York, San Francisco, Seattle
Workplace: OnsiteFull timeUSD 180,000 - 225,000 annuallyFunction: Design (Product/UX/UI/Visual)Skills: ["Communication","Product thinking","Experimentation","Stakeholder management","Ambiguity tolerance"]

Own the patient experience across partnership-driven channels for a mental healthcare platform, designing seamless handoffs into care for Health Systems, EAP, and Payer Partnerships. Lead end-to-end product work from new product invention to scaling, partnering with PMs, engineering, and cross-functional teams. Prototype with an AI-first toolkit (Claude, Cursor, MagicPatterns) and use sustained experimentation to close conversion gaps between partnership-sourced and organic patients.

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FursaFursa
Headway
Headway
2 months ago

Senior Product Designer, New Channels

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own the patient experience across partnership-driven channels for a mental healthcare platform, designing seamless handoffs into care for Health Systems, EAP, and Payer Partnerships. Lead end-to-end product work from new product invention to scaling, partnering with PMs, engineering, and cross-functional teams. Prototype with an AI-first toolkit (Claude, Cursor, MagicPatterns) and use sustained experimentation to close conversion gaps between partnership-sourced and organic patients.
Location: New York, San Francisco, Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Design and scale the referral-to-booking experience for patients through Health Systems partners, including Booking Assistant, referrer-facing dashboards, and intake flows.
  • •Design experiences for patients accessing care via employer EAP benefits, including onboarding and redesigns to help patients use free EAP sessions.
  • •Create co-branded patient journeys and landing pages, improve provider directory discoverability, and optimize conversion for patients arriving via payer channels.
  • •Run sustained multi-sprint experiments to close the conversion gap between partnership-sourced and organic patients.
  • •Collaborate with a Staff PM, engineering, and cross-functional teams to shape what gets built and present prototypes in partner meetings.

Pay and Benefits

Salary: USD 180,000 - 225,000 annually
Equity and Bonus:Equity
Perks:Equity CompensationHealth InsuranceDentalVisionHsa /401kParental LeavePaid LeaveEapLearning Budget

Key Requirements

  • •Designed consumer experiences within B2B2C or platform constraints, including making third-party handoffs feel native and trustworthy.
  • •Product strategy instinct: proactively shape what to build based on customer insights.
  • •Fluent in experimentation, having run multi-sprint experiment arcs using conversion and retention metrics.
  • •Thrives in ambiguity and can identify what to build, not just how to make it look better.
  • •Communicates design decisions clearly to non-design stakeholders and uses prototypes as persuasion tools.
Skills:CommunicationProduct thinkingExperimentationStakeholder managementAmbiguity tolerance
Tech Stack:ClaudeCursorMagicPatternsClaude.aiClaude Code

Company Brief

Headway
Headway is a technology-driven mental health platform that connects patients with licensed therapists and streamlines insurance-based mental healthcare access for providers and practices across the United States.
Industry: Mental Health
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2017
Website