Cardata

1 month ago

Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Customer-focused support role for Cardata’s vehicle reimbursement software. You’ll troubleshoot issues via Zendesk, educate users on Cardata Cloud and Mobile App, collaborate cross-functionally, and continuously improve knowledge resources to boost self-service and customer satisfaction.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Be the first point of contact for users, responding to inquiries via phone and email through Zendesk while delivering a positive customer experience.
•Troubleshoot issues using consistent techniques to identify root causes and provide timely, accurate solutions.
•Handle reimbursement, compliance, documentation, and program-related inquiries with accuracy and empathy.
•Document, track, and manage customer issues and resolutions following established processes.
•Collaborate cross-functionally with Customer Success, Finance, Sales, Product, and other teams to resolve customer concerns and drive improvements.

Pay and Benefits

Perks:Remote WorkHealth InsuranceDentalPaid LeaveLearning Budget

Key Requirements

•1-3 years of experience in customer support, customer service, customer success, or a related customer-facing role
•Familiarity with software such as Zendesk Suite, Google Suite, Cloud
•Excellent written and verbal communication skills
•Ability to work with little to no supervision and take ownership of tasks
•Ability to manage multiple priorities in a fast-paced environment

Experience:1-3 yearsCustomer supportSaaS

Skills:CommunicationEmpathyTime managementProblem-solvingCross-functional collaboration

Languages:English

Tech Stack:ZendeskGoogle SuiteCloudCardata CloudCardata Mobile App

Company Brief

Cardata

Provides a fleet data and management platform offering vehicle telematics, reporting, and operational insights to help businesses optimize fleet performance, reduce costs, and improve maintenance and fuel management.

Industry: Supply Chain Technology

Website

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Cardata

1 month ago

Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Be the first point of contact for users, responding to inquiries via phone and email through Zendesk while delivering a positive customer experience.
•Troubleshoot issues using consistent techniques to identify root causes and provide timely, accurate solutions.
•Handle reimbursement, compliance, documentation, and program-related inquiries with accuracy and empathy.
•Document, track, and manage customer issues and resolutions following established processes.
•Collaborate cross-functionally with Customer Success, Finance, Sales, Product, and other teams to resolve customer concerns and drive improvements.

Pay and Benefits

Perks:Remote WorkHealth InsuranceDentalPaid LeaveLearning Budget

Key Requirements

•1-3 years of experience in customer support, customer service, customer success, or a related customer-facing role
•Familiarity with software such as Zendesk Suite, Google Suite, Cloud
•Excellent written and verbal communication skills
•Ability to work with little to no supervision and take ownership of tasks
•Ability to manage multiple priorities in a fast-paced environment

Experience:1-3 yearsCustomer supportSaaS

Skills:CommunicationEmpathyTime managementProblem-solvingCross-functional collaboration

Languages:English

Tech Stack:ZendeskGoogle SuiteCloudCardata CloudCardata Mobile App

Company Brief

Cardata

Industry: Supply Chain Technology

Website