Associate Customer Svc Rep

Symetra
United States
Workplace: OnsiteFull timeUSD 2,200 - 3,087 monthlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Attention to detail","Accuracy","Documentation"]

Provide telephone customer support to clients and agents, handling inbound and outbound calls and assisting with requests across New Business, Claims, and in-force policies. Resolve inquiries by navigating multiple administrative systems, delivering timely, thorough service and accurate documentation. Process basic transactions and customer service requests with a strong focus on quality and service-level commitments in a fast-paced environment.

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FursaFursa
Symetra
Symetra
2 days ago

Associate Customer Svc Rep

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide telephone customer support to clients and agents, handling inbound and outbound calls and assisting with requests across New Business, Claims, and in-force policies. Resolve inquiries by navigating multiple administrative systems, delivering timely, thorough service and accurate documentation. Process basic transactions and customer service requests with a strong focus on quality and service-level commitments in a fast-paced environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide telephone support to customers and agents.
  • •Handle inbound and outbound calls from clients and representatives.
  • •Assist with requests related to New Business, Claims, and in-force policies.
  • •Resolve inquiries by navigating multiple administrative systems.
  • •Deliver timely, thorough customer service with clear interaction documentation and process basic transactions.

Pay and Benefits

Salary: USD 2,200 - 3,087 monthly
Perks:401kPaid LeaveSick TimePaid Holidays

Key Requirements

  • •Provide dedicated, high-quality customer service and communicate with professionalism to establish rapport and trust.
  • •Accurately manage customer interactions across multiple systems with a detailed, organized approach.
  • •Process customer service requests and basic transactions with a focus on accuracy, quality, and service-level commitments.
  • •Thrive in a fast-paced environment while maintaining integrity and quality.
  • •Motivated to learn and grow, building expertise in products, processes, and best practices.
Skills:Customer serviceCommunicationAttention to detailAccuracyDocumentation
Tech Stack:Administrative systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Symetra
Provides life insurance, annuities, retirement solutions, and employee benefits to individuals, employers, and financial institutions. Symetra focuses on protecting financial futures through insurance products and retirement services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Bellevue, United States
Founded: 1957
WebsiteLinkedIn