Technical Account Manager - AI Agents

Wing Assistant
Philippines
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer-centric mindset","Problem-solving","Independent work","Managing expectations"]

Own customer relationships after signing for AI Agents—leading onboarding, configuration, and ongoing adoption to help customers hit their business goals. Serve as the primary point of contact, communicating regularly, managing expectations, and resolving issues quickly (same-day). Identify and close expansion opportunities within customer portfolios, and coordinate with integration engineers to ensure smooth technical handoffs and independent go-lives by Day 7.

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FursaFursa
Wing Assistant
Wing Assistant
2 days ago

Technical Account Manager - AI Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own customer relationships after signing for AI Agents—leading onboarding, configuration, and ongoing adoption to help customers hit their business goals. Serve as the primary point of contact, communicating regularly, managing expectations, and resolving issues quickly (same-day). Identify and close expansion opportunities within customer portfolios, and coordinate with integration engineers to ensure smooth technical handoffs and independent go-lives by Day 7.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own the customer relationship post-signing, overseeing onboarding, configuration, and adoption of AI Agents.
  • •Proactively manage customer expectations and ensure timely resolution of customer issues.
  • •Identify, close, and expand business opportunities within a customer portfolio.
  • •Collaborate with integration engineers to support seamless technical handoffs.
  • •Troubleshoot and configure Central as needed, monitor satisfaction/retention, and drive ramp-up to independent go-lives by Day 7.

Pay and Benefits

Perks:Remote WorkTraining

Key Requirements

  • •Proven experience as a Technical Account Manager or similar role in B2B SaaS.
  • •Strong technical acumen to understand software solutions and troubleshoot issues.
  • •Exceptional communication skills, both verbal and written.
  • •Ability to manage multiple accounts simultaneously with strong attention to detail.
  • •Commercially focused track record of identifying and closing expansion opportunities.
Experience:B2B SaaSStartupHigh-growthAIMachine learning
Skills:CommunicationCustomer-centric mindsetProblem-solvingIndependent workManaging expectations
Tech Stack:AIMachine learningAPI integrationsAPIs

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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