Customer Relationship Manager (London, GB-LND, GB)

Zurich Insurance
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Customer focus","Relationship building","Influencing","Communication","Risk analysis"]

Develop and strengthen long-term relationships with large, complex commercial customers and London Market brokers as your primary point of contact. Set and deliver strategic direction for assigned customers and growth opportunities, coordinate Zurich’s cross-functional team across underwriting, claims, and risk engineering, and lead deal teams through deal design, negotiation, and term confirmation. Support business planning and maintain a strong market presence in London.

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FursaFursa
Zurich Insurance
Zurich Insurance
2 days ago

Customer Relationship Manager (London, GB-LND, GB)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Develop and strengthen long-term relationships with large, complex commercial customers and London Market brokers as your primary point of contact. Set and deliver strategic direction for assigned customers and growth opportunities, coordinate Zurich’s cross-functional team across underwriting, claims, and risk engineering, and lead deal teams through deal design, negotiation, and term confirmation. Support business planning and maintain a strong market presence in London.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop deep, long-lasting relationships with customers and London Market brokers as the primary contact within Zurich Commercial Insurance UK.
  • •Set and deliver strategic direction for assigned customers, including growth opportunities.
  • •Establish and lead the Zurich team across Underwriting, Claims, and Risk Engineering to bring Zurich’s suite of products and services to customers.
  • •Determine appetite, allocate responsibility, appoint necessary resources, and lead deal teams using attack and defence plans.
  • •Finalize the design and negotiation of deals with customers and brokers and confirm terms within set time frames.

Key Requirements

  • •Build and strengthen lasting relationships with customers and London Market brokers.
  • •Demonstrate established London Market relationships with the desire to develop new strategic relationships.
  • •Inspire, influence, and challenge individuals and teams to deliver best-in-class propositions.
  • •Analyze risk, evaluate solutions, and set strategic direction with balanced decision-making.
  • •Experience with non-conventional program structures, alternative risk transfer, captives, and risk management solutions.
Experience:London MarketCommercial insuranceAlternative risk transferCaptives
Skills:Customer focusRelationship buildingInfluencingCommunicationRisk analysis

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn