BDC Associate Fixed Ops- MB OF NASHVILLE

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 40,000 - 60,000 annuallyFunction: Business Development & PartnershipsSkills: ["Communication","Organizational skills","Time management"]

Respond to customers who contact the dealership online for service, providing a premium experience through prompt, professional, and accurate communication. Enter inquiry details into the CRM, manage lead flow with lead management tools, and generate service appointments. Conduct phone surveys to assess customer preferences and experience quality, prepare required reports and documentation, and support additional assigned duties, including cashier tasks when needed.

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Sonic Automotive
Sonic Automotive
16 hours ago

BDC Associate Fixed Ops- MB OF NASHVILLE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Respond to customers who contact the dealership online for service, providing a premium experience through prompt, professional, and accurate communication. Enter inquiry details into the CRM, manage lead flow with lead management tools, and generate service appointments. Conduct phone surveys to assess customer preferences and experience quality, prepare required reports and documentation, and support additional assigned duties, including cashier tasks when needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Entry level

Key Responsibilities

  • •Respond to internet service inquiries with courtesy, accuracy, and professionalism.
  • •Promptly and accurately enter all customer inquiry data into the CRM.
  • •Generate service appointments.
  • •Conduct phone surveys to assess customer preferences and the quality of the experience.
  • •Effectively utilize lead management tools and compile required reports, forms, and documentation; perform cashier duties as requested.

Pay and Benefits

Salary: USD 40,000 - 60,000 annually

Key Requirements

  • •Excellent verbal and written communication skills.
  • •Strong MS Office Suite computer skills.
  • •Ability to work independently and as part of a team in a fast-paced environment.
  • •Ability to work in a call center environment.
  • •Ability to read and comprehend rules, regulations, policies, and procedures.
Experience:Automotive
Skills:CommunicationOrganizational skillsTime management
Languages:English
Tech Stack:MS Office SuiteCRMLead management tools

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn