Home BancShares

4 weeks ago

Customer Care Center Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Respond to inbound customer calls for retail accounts while safeguarding customer identity and privacy. Handle questions on deposit/loan topics, CD rates, loan payoffs, and refund decisions, and assist with check orders, e-banking, ATM/debit cards, and payment disputes. Maintain accurate call logs, perform research in internal systems for inquiries, and identify cross-selling opportunities by referring customers to other bank departments. Complete required BSA/AML and compliance training.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer inbound customer calls for retail accounts and provide timely issue resolution while maintaining strict control of customer identity and privacy.
•Quote CD rates, handle loan payoff questions, and research/respond to loan and refund inquiries as needed.
•Maintain knowledge of marketing promotions and bank products; review complaints/issues and refer customers to appropriate bank personnel.
•Perform maintenance and troubleshooting for check orders, e-banking, telephone banking, ATM/debit cards, including bill pay trouble-shooting and payment disputes.
•Verify and complete fund transfers, stop payment requests, debit card/Zelle/bill pay/ACH dispute filing, maintain daily call logs, and support EBanking additions/updates and debit card limit increases.

Travel: Low travel

Key Requirements

•High school or GED, plus specialized schooling and/or on-the-job education in a specific skill area, with 12 to 18 months related experience and/or training (or equivalent).
•Proficient customer communication skills, including reading procedures/policy manuals and responding to customer questions.
•Ability to calculate financial figures (e.g., interest, percentages, proportions) and apply quantitative concepts to practical situations.
•Basic software skills including 10-key, accounting, alphanumeric data entry, and word processing/typing.
•Experience using personal computers and Microsoft Office products.

Education:High School

Skills:CommunicationCritical thinkingProblem-solving

Tech Stack:10-KeyAccountingAlphanumeric Data EntryPowerPointSpreadsheetWord ProcessingMicrosoft OfficeBankwayEBankingZelleBill PayACHATM/debit cards

Company Brief

Home BancShares

Bank holding company that operates Centennial Bank and provides commercial and consumer banking services, including lending, deposits, treasury management, and online banking. Serves individuals, businesses, and public entities across the southern United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Conway, United States

Founded: 1998

Website LinkedIn

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Home BancShares

4 weeks ago

Customer Care Center Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer inbound customer calls for retail accounts and provide timely issue resolution while maintaining strict control of customer identity and privacy.
•Quote CD rates, handle loan payoff questions, and research/respond to loan and refund inquiries as needed.
•Maintain knowledge of marketing promotions and bank products; review complaints/issues and refer customers to appropriate bank personnel.
•Perform maintenance and troubleshooting for check orders, e-banking, telephone banking, ATM/debit cards, including bill pay trouble-shooting and payment disputes.
•Verify and complete fund transfers, stop payment requests, debit card/Zelle/bill pay/ACH dispute filing, maintain daily call logs, and support EBanking additions/updates and debit card limit increases.

Travel: Low travel

Key Requirements

•High school or GED, plus specialized schooling and/or on-the-job education in a specific skill area, with 12 to 18 months related experience and/or training (or equivalent).
•Proficient customer communication skills, including reading procedures/policy manuals and responding to customer questions.
•Ability to calculate financial figures (e.g., interest, percentages, proportions) and apply quantitative concepts to practical situations.
•Basic software skills including 10-key, accounting, alphanumeric data entry, and word processing/typing.
•Experience using personal computers and Microsoft Office products.

Education:High School

Skills:CommunicationCritical thinkingProblem-solving

Tech Stack:10-KeyAccountingAlphanumeric Data EntryPowerPointSpreadsheetWord ProcessingMicrosoft OfficeBankwayEBankingZelleBill PayACHATM/debit cards

Company Brief

Home BancShares

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Conway, United States

Founded: 1998

Website LinkedIn