Asana

2 months ago

Product Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Customer-facing, technical SaaS support role in Dublin focused on resolving complex product issues, guiding customers through Asana features, and collaborating with product teams to improve user experience.

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own and manage support cases end-to-end with timely follow-ups and clear communication, handling a high volume of inquiries with accuracy and empathy.
•Troubleshoot and resolve common SaaS issues, including authentication, browser behavior, and user access problems.
•Act as a liaison between customers and the product team, escalating bugs and sharing customer feedback to influence product improvements.
•Identify opportunities to lead customer calls and accelerate complex case resolution.
•Mentor junior team members and contribute to team-wide process and knowledge improvements.

Pay and Benefits

Perks:Health InsuranceWellness StipendRetirementMeal Allowance

Key Requirements

•3-6 years of experience in a customer-facing technical support role in a SaaS or tech environment; live channel experience (video, phone) preferred.
•Fluent written and verbal proficiency in English and German.
•Strong critical thinking and problem solving skills with the ability to break down complex topics into clear, actionable steps; strong technical aptitude.
•Experience troubleshooting issues related to SaaS products, including authentication (SSO/SAML/native), browser behavior, and user access problems.
•Proficiency with Asana (or other work management platforms) and experience in technical support, especially API integrations and workflow troubleshooting a plus.

Experience:3-6 yearsSaaSTechCustomer support

Skills:CommunicationEmpathyProblem-solvingConsultativeDe-escalation

Languages:EnglishGerman

Tech Stack:SAMLSSOAPIAsanaBrowserExtensionsAI tools

Company Brief

Asana

Asana provides a work management platform that helps teams coordinate, track, and manage tasks, projects, and workflows. It offers collaboration, task tracking, automation, and reporting tools for organizations of all sizes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Asana

2 months ago

Product Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own and manage support cases end-to-end with timely follow-ups and clear communication, handling a high volume of inquiries with accuracy and empathy.
•Troubleshoot and resolve common SaaS issues, including authentication, browser behavior, and user access problems.
•Act as a liaison between customers and the product team, escalating bugs and sharing customer feedback to influence product improvements.
•Identify opportunities to lead customer calls and accelerate complex case resolution.
•Mentor junior team members and contribute to team-wide process and knowledge improvements.

Pay and Benefits

Perks:Health InsuranceWellness StipendRetirementMeal Allowance

Key Requirements

•3-6 years of experience in a customer-facing technical support role in a SaaS or tech environment; live channel experience (video, phone) preferred.
•Fluent written and verbal proficiency in English and German.
•Strong critical thinking and problem solving skills with the ability to break down complex topics into clear, actionable steps; strong technical aptitude.
•Experience troubleshooting issues related to SaaS products, including authentication (SSO/SAML/native), browser behavior, and user access problems.
•Proficiency with Asana (or other work management platforms) and experience in technical support, especially API integrations and workflow troubleshooting a plus.

Experience:3-6 yearsSaaSTechCustomer support

Skills:CommunicationEmpathyProblem-solvingConsultativeDe-escalation

Languages:EnglishGerman

Tech Stack:SAMLSSOAPIAsanaBrowserExtensionsAI tools

Company Brief

Asana

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.2

Website LinkedIn Glassdoor