Training Facilitator, Consumer Operations (COO)

KeyCorp
United States
Workplace: HybridFull timeUSD 48,000 - 72,000 annuallyFunction: Education & TrainingEducation: bachelorsSkills: ["Communication","Coaching","Mentorship","Problem-solving","Adaptability"]

Develop, implement, and facilitate end-to-end training programs for Loan, Payment, and Operational Services. Own training project milestones, conduct needs assessments, and evaluate outcomes with reporting for senior management. Coordinate schedules, materials, and compliance requirements, then deliver engaging sessions using workshops, role-playing, and simulations. Partner cross-departmentally and provide mentorship to help employees apply new skills in a fast-paced environment.

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FursaFursa
KeyCorp
KeyCorp
4 days ago

Training Facilitator, Consumer Operations (COO)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Develop, implement, and facilitate end-to-end training programs for Loan, Payment, and Operational Services. Own training project milestones, conduct needs assessments, and evaluate outcomes with reporting for senior management. Coordinate schedules, materials, and compliance requirements, then deliver engaging sessions using workshops, role-playing, and simulations. Partner cross-departmentally and provide mentorship to help employees apply new skills in a fast-paced environment.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Design and develop training materials (manuals, e-learning modules, workshops, seminars) for Loan, Payment, and Operational Services.
  • •Oversee training projects end to end, ensuring milestones are met within timeline and budget.
  • •Assess training needs and gaps across departments and create targeted training solutions.
  • •Facilitate training sessions using interactive methods (workshops, role-playing, simulations) and provide one-on-one mentorship.
  • •Coordinate schedules and logistics, maintain attendance/feedback records, ensure regulatory compliance, and report training effectiveness to senior management.

Pay and Benefits

Salary: USD 48,000 - 72,000 annually

Key Requirements

  • •Bachelor’s degree (preferred) or equivalent work experience.
  • •Demonstrated training or leadership background.
  • •Ability to succeed in technical subjects and clearly explain concepts.
  • •Adaptable approach to different learning styles and recognition of behavioral needs.
  • •Strong communication skills for presenting to large audiences, working effectively in a fast-paced environment.
Experience:Financial servicesTraining
Education:Bachelor's
Skills:CommunicationCoachingMentorshipProblem-solvingAdaptability
Tech Stack:Microsoft Office SuiteE-learning platformsInstructional Design SoftwareAudio/video equipmentPC

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn