Citizens Teller

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 20.67 - 25.48 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Active listening","Communication","Problem-solving","Customer service","Multitasking"]

As a Citizens Teller, you greet customers in the branch lobby and help them complete simple transactions using digital tools like the mobile app and ATMs. You provide personalized advice and recommendations, follow cash handling and regulatory procedures, and connect customers to Bankers when they need the next step for goals like buying a house or building a business. You’ll work branch hours and deliver exceptional, customer-centric service.

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Citizens Bank
Citizens Bank
1 day ago

Citizens Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

As a Citizens Teller, you greet customers in the branch lobby and help them complete simple transactions using digital tools like the mobile app and ATMs. You provide personalized advice and recommendations, follow cash handling and regulatory procedures, and connect customers to Bankers when they need the next step for goals like buying a house or building a business. You’ll work branch hours and deliver exceptional, customer-centric service.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet customers in the branch lobby and support them with simple transactions.
  • •Demonstrate how to use the mobile app and ATMs to complete transactions.
  • •Provide personalized advice and solutions, and connect customers to Bankers for next steps.
  • •Educate customers using knowledge of Citizens products and benefits while responding to questions and concerns.
  • •Follow financial policies and procedures, including proper cash handling and state and local laws and regulations.

Pay and Benefits

Salary: USD 20.67 - 25.48 hourly
Perks:Health InsuranceDentalVision401kTuition AssistancePaid Leave

Key Requirements

  • •High school degree or GED.
  • •Minimum of 6 months experience processing transactions (cash and/or digital payments).
  • •Minimum of 1 year demonstrated customer experience, recommending and referring products and services.
  • •Strong listening and communication skills, with the ability to identify needs and enhance long-term customer relationships.
  • •Comfortable with using digital technology and able to work branch hours, including weekends and evenings.
Experience:1+ yearsBankingCustomer service
Education:High School
Skills:Active listeningCommunicationProblem-solvingCustomer serviceMultitasking
Tech Stack:Mobile appATMsDigital payments

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website