Conversation Designer

Decagon
United States
Workplace: RemoteFull timeUSD 160,000 - 200,000 annuallyFunction: Design (Product/UX/UI/Visual)Skills: ["Communication","Collaboration","Strategic thinking","Customer advisory","Quality evaluation"]

Shape high-quality AI conversation experiences for enterprise customers across chat, voice, SMS, and email. Partner with customers and internal teams to evaluate and improve voice quality, naturalness, and appropriateness. Build scalable playbooks, rubrics, and evaluation frameworks, and translate field insights into product and platform improvements alongside Engineering and Product. Enable the Customer team to apply strong conversation design judgment independently.

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FursaFursa
Decagon
Decagon
1 month ago

Conversation Designer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Shape high-quality AI conversation experiences for enterprise customers across chat, voice, SMS, and email. Partner with customers and internal teams to evaluate and improve voice quality, naturalness, and appropriateness. Build scalable playbooks, rubrics, and evaluation frameworks, and translate field insights into product and platform improvements alongside Engineering and Product. Enable the Customer team to apply strong conversation design judgment independently.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email.
  • •Serve as a trusted advisor on conversation design best practices to customers and internal stakeholders.
  • •Evaluate voice quality and interaction patterns to maintain naturalness and appropriateness.
  • •Build repeatable frameworks for assessing conversation and voice performance.
  • •Partner with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations.

Pay and Benefits

Salary: USD 160,000 - 200,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kParental Leave

Key Requirements

  • •5+ years of relevant experience (e.g., voice experience design, conversation design, product management, applied linguistics).
  • •Hands-on experience with voice, including conversational AI, speech synthesis, or audio production.
  • •Experience migrating NLU systems to LLM and understanding key use cases for RAG improvements.
  • •Experience building evaluation frameworks, rubrics, or QA processes.
  • •Strong communication across technical and business contexts.
Experience:Conversational AIVoice experienceLLMs
Skills:CommunicationCollaborationStrategic thinkingCustomer advisoryQuality evaluation
Languages:Spanish
Tech Stack:LLMsNLURAGSpeech synthesisTTSAudio production

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor