Conversation Designer
Decagon
United States
Workplace: RemoteFull timeUSD 160,000 - 200,000 annuallyFunction: Design (Product/UX/UI/Visual)Skills: ["Communication","Collaboration","Strategic thinking","Customer advisory","Quality evaluation"]Shape high-quality AI conversation experiences for enterprise customers across chat, voice, SMS, and email. Partner with customers and internal teams to evaluate and improve voice quality, naturalness, and appropriateness. Build scalable playbooks, rubrics, and evaluation frameworks, and translate field insights into product and platform improvements alongside Engineering and Product. Enable the Customer team to apply strong conversation design judgment independently.
