Tonal

1 month ago

Manager, Customer Success (B2B)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead and develop the B2B Customer Success team to drive retention, renewals, and expansion for Tonal’s commercial accounts. Create and maintain the B2B Commercial Playbook, oversee high-value hardware deployments, and coordinate cross-functional teams to deliver data-driven account health insights and scalable outcomes.

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and develop the B2B Success team (currently two staff members), establishing SOPs that bridge sales handoff to retention, renewal, and expansion outcomes.
•Architect the B2B Commercial Playbook, defining the operational lifecycle from contract signature through installation, renewal, and multi-year expansion.
•Synthesize operational data and partner feedback to act as a key commercial stakeholder, influencing product and logistics roadmap for B2B-specific needs.
•Oversee the White Glove deployment process for key commercial accounts, ensuring complex hardware installations meet Tonal’s premium brand standards.
•Own the Sales-to-Operations hand-off, translating client needs from the B2B Sales Manager into actionable plans for installation and beyond.

Pay and Benefits

Salary: CAD 93,000 - 120,000 annually

Key Requirements

•3–5+ years of experience leading a revenue-focused team in B2B Customer Success or Account Management, ideally with complex hardware deployments in fitness tech, hospitality, or corporate wellness.

Experience:3-5 yearsB2BCustomer successHardware deploymentsFitness techHospitality

Skills:LeadershipCommunicationStrategic thinkingData-drivenCross-functional collaboration

Languages:English

Company Brief

Tonal

Designs and sells a connected home strength-training system combining digital weight hardware, personalized coaching, and AI-driven workouts. Tonal offers subscription-based fitness programming, performance tracking, and guided resistance training for at-home users.

Industry: Fitness

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Tonal

1 month ago

Manager, Customer Success (B2B)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and develop the B2B Success team (currently two staff members), establishing SOPs that bridge sales handoff to retention, renewal, and expansion outcomes.
•Architect the B2B Commercial Playbook, defining the operational lifecycle from contract signature through installation, renewal, and multi-year expansion.
•Synthesize operational data and partner feedback to act as a key commercial stakeholder, influencing product and logistics roadmap for B2B-specific needs.
•Oversee the White Glove deployment process for key commercial accounts, ensuring complex hardware installations meet Tonal’s premium brand standards.
•Own the Sales-to-Operations hand-off, translating client needs from the B2B Sales Manager into actionable plans for installation and beyond.

Pay and Benefits

Salary: CAD 93,000 - 120,000 annually

Key Requirements

•3–5+ years of experience leading a revenue-focused team in B2B Customer Success or Account Management, ideally with complex hardware deployments in fitness tech, hospitality, or corporate wellness.

Experience:3-5 yearsB2BCustomer successHardware deploymentsFitness techHospitality

Skills:LeadershipCommunicationStrategic thinkingData-drivenCross-functional collaboration

Languages:English

Company Brief

Tonal

Industry: Fitness

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn