Customer Service Executive (Alexandria, EG)

Aramex
Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication Skills","Problem Solving","Adaptability","Time Management","Customer Centric"]

Manage customer inquiries across phone, email, and chat, resolving questions and complaints in a timely, professional manner. Handle escalated issues by coordinating with internal teams and ensuring accurate order processing and delivery status updates. Maintain detailed CRM records, gather customer feedback, and report on service metrics such as response time and resolution quality. Stay current on products and services and support ongoing training to improve workflows.

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Aramex
Aramex
1 day ago

Customer Service Executive (Alexandria, EG)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Manage customer inquiries across phone, email, and chat, resolving questions and complaints in a timely, professional manner. Handle escalated issues by coordinating with internal teams and ensuring accurate order processing and delivery status updates. Maintain detailed CRM records, gather customer feedback, and report on service metrics such as response time and resolution quality. Stay current on products and services and support ongoing training to improve workflows.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries via phone, email, and chat in a timely, professional manner.
  • •Handle customer complaints by providing solutions and following up to ensure resolution.
  • •Maintain strong customer relationships and provide a positive customer experience.
  • •Process and track customer orders, ensuring accurate and timely delivery while keeping customers informed.
  • •Coordinate with internal teams to resolve escalated issues and maintain detailed CRM records and service metrics reports.

Key Requirements

  • •Bachelor’s degree in business, communications, or related field (preferred).
  • •2+ years of experience in customer service or a related field.
  • •Proficiency with CRM software (e.g., Salesforce) and MS Office.
  • •Ability to work in a fast-paced environment and manage multiple tasks.
  • •Ability to maintain a positive attitude under pressure.
Experience:2+ years
Education:Bachelor's in business, communications, or related field
Skills:Communication SkillsProblem SolvingAdaptabilityTime ManagementCustomer Centric
Tech Stack:CRMSalesforceMS Office

Company Brief

Aramex
Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1982
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