Proposition Manager, Premier Elite and Customer Portfolio Management (Central, Hong Kong Island, HK)

HSBC
America/Chicago
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsEducation: bachelorsSkills: ["Stakeholder management","Influencing","Process building","Governance","Independent delivery"]

Own the end-to-end Premier Elite acquisition and proposition strategy, including defining growth plans, building commercialization roadmaps, and tracking delivery against KPIs. Execute multi-channel acquisition programs through referrals, cross-LoB collaboration, and external partnerships while co-designing activation initiatives across the customer lifecycle. Lead onboarding and continuous improvement using analytics, market research, and benchmarking, partnering with legal, compliance, and finance to ensure timely, governed delivery and premium customer experiences.

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FursaFursa
HSBC
HSBC
1 day ago

Proposition Manager, Premier Elite and Customer Portfolio Management (Central, Hong Kong Island, HK)

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Job Summary

Own the end-to-end Premier Elite acquisition and proposition strategy, including defining growth plans, building commercialization roadmaps, and tracking delivery against KPIs. Execute multi-channel acquisition programs through referrals, cross-LoB collaboration, and external partnerships while co-designing activation initiatives across the customer lifecycle. Lead onboarding and continuous improvement using analytics, market research, and benchmarking, partnering with legal, compliance, and finance to ensure timely, governed delivery and premium customer experiences.
Location: America/Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Support Premier Elite acquisition strategy end-to-end by delivering Finance Resource Planning (FRP) targets and tracking milestones and KPIs.
  • •Execute multi-channel acquisition programmes across referrals, cross-LoB collaboration, and external partnerships; support commercialization and liaison with 2LoD.
  • •Co-design activation and proposition initiatives aligned to business priorities and Premier Elite differentiators across the customer lifecycle.
  • •Implement end-to-end onboarding to deliver a seamless customer experience using data analytics, market research, and competitor benchmarking to drive continuous improvement.
  • •Drive cross-functional execution with Distribution, Retail & Wealth Product, Marketing, cross-LoB teams, Legal, Compliance, and Finance to ensure initiatives are governed, compliant, and delivered on time.

Key Requirements

  • •Degree in Business Administration, Marketing, Economics or related discipline.
  • •Minimum 5 years’ experience in HNW segment and proposition management.
  • •Strong track record in proposition strategy, commercialisation and go-to-market execution, including complex cross-functional programmes.
  • •Proven stakeholder management skills to influence and align senior leaders and delivery teams across functions.
  • •Demonstrated capability building operating processes, governance, and performance review frameworks.
Experience:5+ yearsHNWProposition managementGo-to-market
Education:Bachelor's
Skills:Stakeholder managementInfluencingProcess buildingGovernanceIndependent delivery
Languages:EnglishChinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn