Enterprise Customer Success Manager II

Samsara
United States
Workplace: RemoteFull timeUSD 111,562.5 - 168,750 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Relationship building","Problem-solving","Prioritization","High emotional intelligence","Stakeholder communication"]

Own long-term outcomes for Samsara’s largest fleet customers by advising on how to leverage the IoT platform to improve safety, efficiency, and sustainability. Build joint success plans, run executive business reviews, and facilitate workshops to recommend workflow changes. Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product, mentor other Customer Success team members, and drive customer requests to progress.

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FursaFursa
Samsara
Samsara
3 days ago

Enterprise Customer Success Manager II

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Last checked: 9 hours agoStatus: Live

Job Summary

Own long-term outcomes for Samsara’s largest fleet customers by advising on how to leverage the IoT platform to improve safety, efficiency, and sustainability. Build joint success plans, run executive business reviews, and facilitate workshops to recommend workflow changes. Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product, mentor other Customer Success team members, and drive customer requests to progress.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Ensure customers increase the safety, efficiency, and sustainability of their operations using Samsara’s IoT platform
  • •Compose joint success plans with objectives, metrics, and timelines while removing barriers to customer value
  • •Orchestrate executive business reviews with customer decision-makers and Samsara leadership to align on goals
  • •Conduct customer workshops to understand current operations and recommend workflow changes to maximize product value
  • •Partner cross-functionally and mentor wider Customer Success teams while championing Samsara cultural principles
Travel: Medium travel

Pay and Benefits

Salary: USD 111,562.5 - 168,750 annually
Perks:Health InsuranceParental LeaveLearning Budget

Key Requirements

  • •6+ years of work experience in a senior Customer Success, account management, or strategic consulting role
  • •Experience supporting Enterprise SaaS and/or Fortune 500 companies
  • •Experience supporting or working with technical products
  • •Strong priority management and high emotional intelligence, with proven trust-building and communication with executives and technical/product leadership
  • •Bachelor’s degree from a 4-year institution
Experience:6+ yearsEnterprise SaaSFortune 500Strategic consultingTechnical products
Education:Bachelor's
Skills:Relationship buildingProblem-solvingPrioritizationHigh emotional intelligenceStakeholder communication
Languages:English
Tech Stack:IoTInternet of ThingsSaaSCustomer success

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn