Suse

2 years ago

Linux Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Linux Support Engineer role providing OS support for SUSE Enterprise Linux products, troubleshooting complex customer issues, and coordinating with global teams. You will replicate issues in a lab, perform root-cause analysis, and communicate technical solutions to customers while collaborating with development and product management. APAC 24x7 follow-the-sun coverage and weekend on-call rotations are part of the role.

Location: Japan

Workplace: Onsite

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

•Provide OS support to users of the SUSE Enterprise Linux product portfolio.
•Troubleshoot challenging complex, critical, and sensitive customer issues related to installation errors, configuration errors, and booting issues.
•Investigate usage problems, unexpected product behaviour, performance degradation, and root cause analysis.
•Replicate customer issues in a technical lab environment to provide optimal solutions.
•Communicate with customers through email, remote sessions, and occasionally via telephone; work in a 24x7 APAC team with shift rotations.

Key Requirements

•A solid understanding and experience with the Linux operating system.
•Ability to troubleshoot various aspects of the Linux operating system and adapt to new technologies.
•Basic Bash scripting.
•Expertise or understanding in high availability / clustering technologies, storage technologies (SAN, multipathing, iSCSI, LVM), and networking concepts and protocols.
•Fluent in English and Japanese (written and verbal).

Skills:CommunicationProblem-solvingTeamworkCustomer serviceMultitasking

Languages:EnglishJapanese

Tech Stack:LinuxBashHigh AvailabilityClusteringSANMultipathingISCSILVMNetworking

Company Brief

Suse

Provides enterprise-grade open source software and Linux-based solutions, including SUSE Linux Enterprise, edge and cloud-native technologies, and support services to businesses across industries.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Nuremberg, Germany

Founded: 1992

Website LinkedIn

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Suse

2 years ago

Linux Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Japan

Workplace: Onsite

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

•Provide OS support to users of the SUSE Enterprise Linux product portfolio.
•Troubleshoot challenging complex, critical, and sensitive customer issues related to installation errors, configuration errors, and booting issues.
•Investigate usage problems, unexpected product behaviour, performance degradation, and root cause analysis.
•Replicate customer issues in a technical lab environment to provide optimal solutions.
•Communicate with customers through email, remote sessions, and occasionally via telephone; work in a 24x7 APAC team with shift rotations.

Key Requirements

•A solid understanding and experience with the Linux operating system.
•Ability to troubleshoot various aspects of the Linux operating system and adapt to new technologies.
•Basic Bash scripting.
•Expertise or understanding in high availability / clustering technologies, storage technologies (SAN, multipathing, iSCSI, LVM), and networking concepts and protocols.
•Fluent in English and Japanese (written and verbal).

Skills:CommunicationProblem-solvingTeamworkCustomer serviceMultitasking

Languages:EnglishJapanese

Tech Stack:LinuxBashHigh AvailabilityClusteringSANMultipathingISCSILVMNetworking

Company Brief

Suse

Provides enterprise-grade open source software and Linux-based solutions, including SUSE Linux Enterprise, edge and cloud-native technologies, and support services to businesses across industries.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Nuremberg, Germany

Founded: 1992

Website LinkedIn