Head of Deployment & Success

telli
Berlin
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["People leadership","Project management","Stakeholder communication","Data-driven decision-making","Commercial thinking"]

Lead the deployment & success function for telli’s customer base as it scales to thousands of customers. Own customer outcomes, expansion, retention, and operational success metrics like NRR. Build and grow an A-player team, shaping processes from scratch while partnering closely with engineers to align product direction with customer needs. You’ll bring deep AI and product understanding, strong stakeholder communications for enterprise customers, and hands-on project leadership.

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telli
telli
1 day ago

Head of Deployment & Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Lead the deployment & success function for telli’s customer base as it scales to thousands of customers. Own customer outcomes, expansion, retention, and operational success metrics like NRR. Build and grow an A-player team, shaping processes from scratch while partnering closely with engineers to align product direction with customer needs. You’ll bring deep AI and product understanding, strong stakeholder communications for enterprise customers, and hands-on project leadership.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Build the telli deployment & success function.
  • •Own telli’s customer base as it scales to thousands of customers.
  • •Build and lead an A-player team.
  • •Drive customer outcomes and success metrics including NRR, expansion, and retention.
  • •Collaborate with engineers and senior stakeholders to shape product direction based on customer needs.

Pay and Benefits

Perks:EquityGym Membership

Key Requirements

  • •5+ years in commercially focused, fast-paced environments such as top-tier consultancy and/or startup/scaleup.
  • •Led a sales, customer success, deployment, account management, product, or customer operations function in a fast-growing B2B software company.
  • •Understands the product and AI deeply, and can communicate with engineers on a technical level.
  • •Commercially fluent in revenue, NRR, expansion, and retention with a data-driven mindset.
  • •Proven people leadership: hire, develop, and lead a team while maintaining urgency and high agency.
Experience:5+ yearsB2B softwareStartupsAIVoice agentsEnterprise customers
Skills:People leadershipProject managementStakeholder communicationData-driven decision-makingCommercial thinking

Eligibility

Nationality:US National

Company Brief

telli
Provides cloud-based voice, messaging, and virtual phone number services enabling businesses and developers to manage communications via APIs, apps, and web integrations with privacy and routing features.
Industry: Telecommunications
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