Customer Success Manager

Sweep
Tel Aviv
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Problem-solving","Stakeholder management","Project management"]

Own the post-sale customer journey for enterprise teams using Sweep, from onboarding and implementation through ongoing success. Build success plans, business reviews, and measurable performance metrics tied to customer goals, while managing yearly contract renewals. Drive adoption, retention, and expansion by identifying upsell opportunities and guiding customers through technical rollouts inside Salesforce. Partner with Product and Engineering to surface feedback, use cases, and feature requests.

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FursaFursa
Sweep
Sweep
1 month ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own the post-sale customer journey for enterprise teams using Sweep, from onboarding and implementation through ongoing success. Build success plans, business reviews, and measurable performance metrics tied to customer goals, while managing yearly contract renewals. Drive adoption, retention, and expansion by identifying upsell opportunities and guiding customers through technical rollouts inside Salesforce. Partner with Product and Engineering to surface feedback, use cases, and feature requests.
Location: Tel Aviv
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary post-sale contact, managing onboarding, implementation, and ongoing customer success.
  • •Develop success plans, business reviews, and performance metrics tied to customer goals.
  • •Maintain and renew customer contracts on a yearly basis.
  • •Identify and convert upsell and expansion opportunities aligned to customer needs.
  • •Configure and optimize Sweep within Salesforce environments and provide hands-on technical guidance during rollout.

Key Requirements

  • •3+ years of experience in Customer Success, Salesforce consulting, or technical account management in a B2B SaaS company or SI.
  • •Expertise in Salesforce CRM, including automation, workflows, reporting, and integrations.
  • •Proven success driving adoption and value realization in complex, data-driven environments.
  • •Strong communication, problem-solving, and stakeholder management skills.
  • •Comfortable leading technical conversations with admins, ops leaders, and executives.
Experience:3+ yearsB2B SaaS
Skills:CommunicationProblem-solvingStakeholder managementProject management
Tech Stack:SalesforceSalesforce CRMAutomationWorkflowsReportingIntegrations

Company Brief

Sweep
Provides an enterprise carbon management platform that helps companies measure, reduce, and report emissions across their operations and supply chains, integrating data, analytics, and workflows to drive corporate decarbonization.
Industry: Climate Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Paris, France
Founded: 2019
Website