Supervisor, Patient Solutions (ACCESS), Remote

Aledade
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Leadership","Coaching","Cross-functional collaboration","Adaptability"]

Lead a non-clinical patient outreach team for the CMS ACCESS model, managing day-to-day inbound enrollment, onboarding, and care management queues. Oversee outbound/inbound workflows, monitor KPIs and documentation accuracy, and resolve complex operational escalations through cross-functional collaboration. Coach and mentor remote Outreach Specialists and Coordinators while improving processes using workflow analytics, best practices, and continuous iteration of patient engagement tools and platforms.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Aledade
Aledade
1 day ago

Supervisor, Patient Solutions (ACCESS), Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead a non-clinical patient outreach team for the CMS ACCESS model, managing day-to-day inbound enrollment, onboarding, and care management queues. Oversee outbound/inbound workflows, monitor KPIs and documentation accuracy, and resolve complex operational escalations through cross-functional collaboration. Coach and mentor remote Outreach Specialists and Coordinators while improving processes using workflow analytics, best practices, and continuous iteration of patient engagement tools and platforms.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Direct daily outbound and inbound workflows to ensure high-quality patient engagement and timely care management support.
  • •Monitor productivity, documentation accuracy, and escalation activity to achieve team KPIs.
  • •Oversee inbound enrollment, onboarding, and care management queues; manage complex operational escalations cross-functionally.
  • •Identify workflow bottlenecks using data insights and implement best practices to improve program quality.
  • •Lead, coach, and mentor a remote team through 1:1s, performance reviews, and ongoing training aligned to organizational goals.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityPaid LeaveVolunteer DaysPaid HolidaysParental LeaveSabbatical

Key Requirements

  • •3+ years of supervisory experience in patient outreach, customer service, or call center operations.
  • •Strong verbal and written communication skills.
  • •Experience with call center platforms and telephony systems.
  • •Ability to thrive in a fast-paced environment as program scope evolves.
  • •Flexibility to work shift schedules aligned with Eastern Standard Time (EST), including occasional evenings and Saturday coverage.
Experience:HealthcarePatient outreachCall center operationsValue-based careValue-based contractsCare management
Education:High School
Skills:CommunicationLeadershipCoachingCross-functional collaborationAdaptability
Tech Stack:EHR platformsAthenaOneIntake/RPM toolsOmnichannel communicationsAI engagement platformCMS Innovation CenterCMS ACCESS modelTelephony systems

Company Brief

Aledade
Provides technology, services, and care-management support to independent primary care practices to participate in value-based care and accountable care organizations, helping clinicians improve outcomes, reduce costs, and share in savings.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Bethesda, United States
Founded: 2014
WebsiteLinkedIn