Remote Bilingual Customer Service and Sales Specialist

NTT
Ottawa, Alberta, Manitoba, Ontario, Quebec, New Brunswick, Prince Edward Island, Nova Scotia
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Active listening","Analytical skills","Problem-solving","Communication","Multitasking"]

Handle inbound and outbound customer inquiries for application processing, account updates, card activation, product and website support. Represent NTT DATA and clients with efficient, high-quality interactions in a fast-paced contact-center environment. Use system information to identify needs, recommend eligible product offers, process next steps per policy, and resolve inquiries and complaints while following PCI compliance standards and escalation procedures.

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FursaFursa
NTT
NTT
1 week ago

Remote Bilingual Customer Service and Sales Specialist

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Last checked: 6 minutes agoStatus: Live

Job Summary

Handle inbound and outbound customer inquiries for application processing, account updates, card activation, product and website support. Represent NTT DATA and clients with efficient, high-quality interactions in a fast-paced contact-center environment. Use system information to identify needs, recommend eligible product offers, process next steps per policy, and resolve inquiries and complaints while following PCI compliance standards and escalation procedures.
Location: Ottawa, Alberta, Manitoba, Ontario, Quebec, New Brunswick, Prince Edward Island, Nova Scotia
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent inbound, outbound, and offline customer service with a primary focus on inbound call servicing.
  • •Support customers with application processing, card activation, account updates/inquiries, product information, and website support.
  • •Stay current on product and program information to give expert-level advice and recommend eligible product offers.
  • •Use on-screen information to identify customer needs, read and update information in the system, and process next steps according to policy.
  • •Resolve inquiries and complaints, follow escalation procedures, and comply with PCI compliance, NTT DATA standards, and sensitive consumer information requirements.

Pay and Benefits

Perks:Health InsuranceVisionDentalRrspDisabilityPaid TrainingEmployee Assistance

Key Requirements

  • •Superb verbal communication with perfect fluency in both English and French.
  • •High school diploma and 2 years of previous customer experience.
  • •Proven active listening, analytical, and problem-solving skills with a positive attitude and ability to follow directions.
  • •Proficiency in Microsoft Suite applications with strong keyboarding skills and ability to multitask and meet performance targets.
  • •Must be flexible and willing to move between various shifts.
Experience:2+ years
Education:High School
Skills:Active listeningAnalytical skillsProblem-solvingCommunicationMultitasking
Languages:EnglishFrench
Tech Stack:Microsoft SuiteGoogle AuthenticatorEthernetIOSAndroid

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn