VA Engagement & Retention Partner

Wing Assistant
Philippines
Workplace: RemoteFull timePHP 35,000 - 50,000 monthlyFunction: People, HR & TalentExperience: 2-3 yearsSkills: ["Communication","Relationship-building","Attention to detail","Organizational skills","Customer service"]

We’re hiring a VA Engagement & Retention Partner to strengthen Wing’s virtual assistant retention by ensuring candidates stay engaged from offer to onboarding and remain satisfied in their first 30–60 days. The role combines proactive relationship management with structured engagement rituals to prevent back-outs, early drop-offs, and disengagement, coordinating with People Ops, Talent, and Operations to improve retention and workforce stability.

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Wing Assistant
Wing Assistant
10 months ago

VA Engagement & Retention Partner

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Last checked: 5 hours agoStatus: Live

Job Summary

We’re hiring a VA Engagement & Retention Partner to strengthen Wing’s virtual assistant retention by ensuring candidates stay engaged from offer to onboarding and remain satisfied in their first 30–60 days. The role combines proactive relationship management with structured engagement rituals to prevent back-outs, early drop-offs, and disengagement, coordinating with People Ops, Talent, and Operations to improve retention and workforce stability.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Conduct pre-start “pre-closing” calls with newly hired VAs to reinforce commitment, clarify expectations, and confirm readiness for deployment.
  • •Facilitate pre-start check-ins and onboarding reminders to maintain engagement between offer acceptance and start date.
  • •Design and execute 30-day and 60-day engagement touchpoints to assess adjustment, satisfaction, and early warning indicators.
  • •Monitor new hire attendance, responsiveness, and communication patterns during ramp-up.
  • •Identify and address potential back-out or attrition risks early, coordinating interventions with People Ops, Talent, and Operations teams.

Pay and Benefits

Salary: PHP 35,000 - 50,000 monthly

Key Requirements

  • •Minimum 2–3 years of experience in HR, engagement, or account coordination — ideally within BPO, staffing, or remote workforce settings.
  • •Strong communication and relationship-building skills; empathetic yet structured approach to candidate management.
  • •Excellent follow-through and attention to detail.
  • •Comfortable conducting high-volume calls or check-ins with professionalism and warmth.
  • •Familiarity with employee engagement tools, CRMs, or HRIS systems.
Experience:2-3 yearsHRStaffingRemote workBPO
Skills:CommunicationRelationship-buildingAttention to detailOrganizational skillsCustomer service
Tech Stack:CRMHRISEmployee engagement tools

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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