NTT

1 day ago

IT Service Desk Technical Trainer and Quality Coach with German

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Develop and deliver technical training for external clients focused on service desk and enterprise IT products. Coordinate with client and functional teams to identify curriculum needs, design and edit e-learning and classroom materials, and deliver courses on a business-driven timeline. Monitor agent calls, provide on-the-floor support, and use performance metrics and audits to drive process improvements, training outcomes, and service quality in Bucharest.

Location: Bucharest

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Design and edit e-learning, virtual, blended, and classroom curriculum.
•Revise and maintain curricula and training materials to ensure they meet learning outcomes.
•Deliver basic e-learning, web-based, and classroom curriculum, meeting timeline requirements.
•Review and analyze performance metrics using statistical tools and suggest process improvements.
•Provide ongoing on-the-floor support by monitoring agent calls and developing agents’ technical knowledge.

Travel: Low travel

Key Requirements

•Fluent German (C2) and advanced English (C1 or above).
•Strong class presentation, facilitation, and communication skills across organizational levels.
•Technical support experience in a dynamic corporate environment.
•Ability to adapt and take ownership of challenging tasks.
•Availability to work on-site or hybrid from Bucharest (Piata Unirii office).

Experience:IT service desk

Skills:PresentationFacilitationCommunicationAdaptabilityOwnership

Certifications:ITIL V4CompTIA A+

Languages:GermanEnglish

Tech Stack:ITIL V4CompTIA A+

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT