Sr. System Administrator, Data Centers

Dialpad
Vancouver
Workplace: OnsiteFull timeCAD 106,500 - 135,000Function: IT Operations (Systems/Network Admin)Experience: 5+ yearsSkills: ["Communication","Collaboration","Troubleshooting","Mentoring"]

Own Dialpad’s data center and cloud infrastructure to improve reliability, scalability, and operational excellence. Manage administration and lifecycle of a global server fleet while leading automation, observability, performance, and capacity planning. Partner with Engineering and Security on infrastructure expansion, server deployment standards, monitoring/SLO metrics, and intrusion detection or system hardening. Participate in rotating on-call and act as an escalation point for complex troubleshooting and incident reviews.

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Dialpad
Dialpad
3 weeks ago

Sr. System Administrator, Data Centers

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Last checked: 4 hours agoStatus: Live

Job Summary

Own Dialpad’s data center and cloud infrastructure to improve reliability, scalability, and operational excellence. Manage administration and lifecycle of a global server fleet while leading automation, observability, performance, and capacity planning. Partner with Engineering and Security on infrastructure expansion, server deployment standards, monitoring/SLO metrics, and intrusion detection or system hardening. Participate in rotating on-call and act as an escalation point for complex troubleshooting and incident reviews.
Location: Vancouver
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Own the administration and lifecycle of a global server fleet, focusing on reliability, scalability, and operational excellence.
  • •Lead cloud expansion strategy and capacity planning, using data to anticipate growth and mitigate bottlenecks across providers and regions.
  • •Design and deploy servers at scale into global data centers, ensuring consistent standards and automation.
  • •Develop and maintain automation for servers, VMs, and containers to reduce toil and improve consistency across environments.
  • •Set up and evolve monitoring for server, network, and data center health, including alerting, dashboards, and SLO-oriented metrics; participate in rotating on-call and lead complex troubleshooting and post-incident reviews.
Travel: Low travel

Pay and Benefits

Salary: CAD 106,500 - 135,000

Key Requirements

  • •Background in systems and/or software engineering with a strong focus on infrastructure and operations.
  • •Extensive experience with Linux on-premise and in the cloud, including performance tuning, troubleshooting, and automation at scale.
  • •Familiarity with networking technologies including TCP/IP, DHCP, DNS, routing, firewalls, and load balancing concepts.
  • •Data center setup/deployment experience, including racking/stacking, cabling standards, and remote management.
  • •Proven senior/lead experience (typically 5+ years) in systems administration or similar roles, including mentoring others.
Experience:5+ years
Skills:CommunicationCollaborationTroubleshootingMentoring
Tech Stack:LinuxGCPAWSTCP/IPDHCPDNSFirewallsLoad balancingVMsContainersMonitoringDashboardsSLOs

Company Brief

Dialpad
Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn