Customer Operator

CarMax
United States
Workplace: OnsiteFull timeUSD 17.01 - 17.01 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Active listening","Telephone etiquette","Multitasking"]

Provide friendly, professional customer support for the Service Department by answering incoming service calls, assisting customers in person and by phone, and supporting the service or repair process. Schedule appointments, route calls, and perform reminder and follow-up calls, including contacting customers for repair requests and keeping accurate records. Handle daily repair order documentation, audit sublet invoices, monitor loaner logs, and follow EH&S requirements while maintaining a clean, orderly work area.

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FursaFursa
CarMax
CarMax
3 days ago

Customer Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide friendly, professional customer support for the Service Department by answering incoming service calls, assisting customers in person and by phone, and supporting the service or repair process. Schedule appointments, route calls, and perform reminder and follow-up calls, including contacting customers for repair requests and keeping accurate records. Handle daily repair order documentation, audit sublet invoices, monitor loaner logs, and follow EH&S requirements while maintaining a clean, orderly work area.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer incoming service calls promptly and professionally with empathy.
  • •Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
  • •Schedule service appointments, route calls, and provide clear responses to customer inquiries.
  • •Perform reminder and follow-up calls, including contacting customers with repair requests and maintaining accurate records.
  • •Audit sublet invoices and monitor loaner logs for compliance, and follow EH&S requirements while keeping the work area clean and orderly.

Pay and Benefits

Salary: USD 17.01 hourly
Perks:Paid SickPaid LeaveHoliday

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Exceptional telephone etiquette and active listening skills to build trust and rapport.
  • •Ability to execute standardized service processes and maintain high customer satisfaction scores.
  • •Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
  • •Flexible availability, including nights, weekends, holidays, and extended shifts.
Skills:CommunicationEmpathyActive listeningTelephone etiquetteMultitasking
Tech Stack:Spreadsheets

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn